Financial Coach

Job Overview

The Financial Coach will coordinate and provide financial counseling and coaching services for clients in programs across the local office.

• Provide one‑on‑one financial coaching and counseling to a caseload of clients, creating personal budgets, establishing bank accounts, arranging loans, and building credit, including advanced asset‑building topics.
• Assess client needs and develop individualized financial action plans.
• Conduct initial and follow‑up counseling sessions and achieve client outcomes.
• Make appropriate referrals and integrate wrap‑around supports (benefits, tax preparation) into counseling.
• Support the creation of workshops in budgeting, banking, and credit.
• Ensure all training requirements are met for participants in budgeting, cash management, savings, and credit building, and verify completion.
• Increase participant knowledge of financial services and credit offerings.
• Coordinate with the Economic Empowerment Manager on external outreach to banks and community members to assist clients.
• Accurately track participant attendance, data, follow‑up services, and outcomes in ETO.
• Successfully complete and pass CNM Certified Financial Coach and participate in initial and ongoing professional development trainings.
• Follow all programmatic, contractual, donor requirements and IRC standards of practice.
• Participate and attend community of practice (COP) calls for financial coaches.
• Participate in financial capability‑wide events and initiatives.
• Build and maintain effective relationships with colleagues, banks, VITA tax sites, and community volunteers.
• Other related duties as assigned.

• Undergraduate degree preferred, or equivalent combination of education and experience.
• Experience with financial education, counseling, and coaching.
• High familiarity with the U.S. credit and banking system, personal budgeting, banking, and credit counseling.
• Strong communication skills with people of varied backgrounds.
• Comfort and effectiveness in multicultural and multidisciplinary teams.
• Excellent organizational skills, attention to detail, and computer literacy.
• Strong written and verbal communication skills, including presentation ability.
• Ability to work independently, be a self‑starter, and manage multiple tasks.
• Fluency in English required.
• Proficiency in a refugee language an asset.
• Valid driver’s license and access to a personal, insured vehicle for regular travel within the service delivery area.

Combination of standard office environment, remote work, and field time within the service delivery area. Occasional weekend and/or evening work may be required.

(Pay Range: $26.00 – $26.80 per hour)

This position is represented by the OPEIU union and is subject to the terms and conditions of a collective bargaining agreement.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

• 10 sick days
• 10 U.S. holidays
• 20–25 paid time off days depending on role and tenure
• Medical insurance starting at $163 per month
• Dental starting at $6.50 per month
• Vision starting at $5 per month
• FSA for healthcare and commuter costs
• 403(b) retirement savings plan with immediately vested matching
• Disability and life insurance
• Employee Assistance Program for staff and their families