Commercial Relationship Service Specialist II

Description

Summary:

The Commercial Relationship Service Specialist II is the primary point of contact for assigned Commercial customers and Relationship Managers. The CML RSS II works independently and in partnership with the Relationship Manager by providing a best‑in‑class experience for a diverse Commercial portfolio. The CML RSS II applies knowledge and understanding of customer and product onboarding to enhance relationship management, retention, and deepening sales.

• First‑line decision maker who mitigates issues and questions raised to management, keeping the Deal Team abreast of material changes and risk. Responsible for identifying, researching, analyzing, and resolving complex problems by utilizing resources and critical thinking to independently ensure adherence to bank policies, procedures and retain relationships.
• Utilizes expertise to manage complex, highly visible, large, and/or sensitive customers and services. Offers products to grow relationships such as Escrow Services, Deposit Account Control Agreements, FBOs, Controlled Disbursement, Credit Sweeps;
  Public Funds; and understanding of large private and public companies ($50MM–$2BB+ annual sales), high‑risk businesses and entity types, and specialized verticals:
  Fund Finance, Sponsors, Institutional and Government, North American Financial Services, REITs, Healthcare, Commercial Real Estate, Tech & Telecom, Large Corp, Middle Market, etc.
• Provides exceptional oversight of onboarding, commercial deposit and loan accounts, has advanced ability to manage all aspects E2E and facilitate complex features, customer experience, and risks; responsible for handling sizeable relationships, approving multi‑million‑dollar transactions and special handling of unique requirements relating to the assigned portfolio.
• Represents Huntington’s Commercial brand by providing Category‑of‑One experience for customers; professional, discreet, and positive communications with forward‑thinking solutions.
• Attends customer meetings independently or with the Deal Team; participates in deal team and business segment meetings; stays informed of customer strategies, relationship plans, and business team priorities.
• Performs other duties as assigned.

• High school, GED, or equivalent required, bachelor’s degree preferred.
• 3+ years in commercial banking with a focus in deposits, loans, treasury management, customer service, and banking operations.

• Demonstrates confidence and professionalism, with the ability to collaborate and interact with all levels within the organization.
• Proficient use of Microsoft Office and other digital resources.
• Excellence in customer service, initiative‑taking, focused and goal‑oriented.
• Excellent written and verbal communication skills, including grammar and demeanor.
• Strong ability to facilitate and negotiate.
• Strong organizational skills with diligence, planning and follow‑up.
• Ability to work independently on multiple tasks without compromising quality.
• Enhanced critical thinking and analytical skills.
• Adaptable to change.
• Promoter of Huntington and Commercial cultures.
• Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay).

Office

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco‑Free Hiring Practice:
Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:
Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.