Collections Account Specialist BMO Remote

Enhance your career as a Collections Account Specialist with BMO in a remote setting. This role focuses on addressing customer needs, evaluating accounts, and implementing effective payment strategies.

BMO is seeking a motivated Collections Account Specialist for an 18-month secondment. Your responsibilities will include analyzing high-risk accounts, advising customers on payment options, and delivering exceptional service that builds trust. You'll engage with clients, develop actionable plans for account recovery, and support the collections process, ensuring compliance with policies and regulations.

Key Responsibilities:

• Evaluate delinquent and high-risk accounts for collection opportunities

• Advise customers on tailored payment strategies and products

• Respond to escalated customer inquiries efficiently and professionally

• Develop reports integrating data for enhanced collections strategies

• Support training and coaching within Consumer Collections team

Requirements:

• 3-5 years relevant experience in collections or related field

• Knowledge of federal and local laws on Consumer Collections

• Strong communication and interpersonal skills

• Proficient analytical and problem-solving abilities

• Ability to work independently and think critically

Leverage your expertise in collections while contributing to BMO's mission of customer satisfaction and trust-building.
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