Client Relationship Manager

You will manage all aspects of specific sponsored plans, building and maintaining strong client relationships while supporting overall profitability. This role typically supports larger and/or more complex plans and customers, requiring a high level of client engagement and operational expertise.

This position allows remote work from home but will require travel to our Voya office as business requires. Candidates must be located within a 50-mile radius from your assigned office.

• Ensure seamless day‑to‑day operations and timely delivery of periodic processing events.
• Apply operational best practices to ensure plans run efficiently and meet specific client needs.
• Enhance service delivery by managing risk and improving efficiency and quality.
• Serve as a liaison between internal and external partners supporting plan operations, including Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading, and Trust.
• Actively participate in sponsor calls and meetings.
• Support sales opportunities, including participation in onsite presentations.
• Travel as needed to attend client meetings.

• 5+ years of experience in the financial services industry.
• Strong customer service experience and skills.
• Experience managing highly sensitive and at‑risk client relationships.

• Bachelor’s degree in Business Administration or equivalent.

Voya is committed to pay that’s fair and equitable. The annual base salary range for this position is $89,170 – $148,650 USD in the specified location. Additional incentive opportunities may apply.

• Health, dental, vision and life insurance plans.
• 401(k) savings plan – generous company matching up to 6%.
• Voya Retirement Plan – employer‑paid cash balance retirement plan (4%).
• Tuition reimbursement up to $5,250 per year.
• Paid time off – 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time – 40 hours per calendar year.

• Customer Focused:
  Passionate drive to delight customers with unique solutions that deliver on their expectations.
• Critical Thinking:
  Thoughtful process of analyzing data and problem‑solving to reach well‑reasoned solutions.
• Team Mentality:
  Partnering effectively to drive culture and execute common goals.
• Business Acumen:
  Appreciation and understanding of the financial services industry to make sound business decisions.
• Learning Agility:
  Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Voya Financial is an equal‑opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.