Fraud Risk Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

In this role, you will lead fraud prevention efforts, manage operational activities, and support a team of fraud analysts. You will work closely with internal stakeholders to ensure effective fraud mitigation and compliance with regulatory standards.

This role is leading a team of inbound call center agents. The agents are resolving fraud queries that have been escalated through restrictions/ transaction blocks/ other fraud prevention means. This will require someone comfortable with client facing work and someone who is comfortable leading agents through client facing work.

This position operates on night shifts  CET). It is fully remote.

Responsibilities:

• Lead and coordinate a team in the inbound call center operation for Fraud Mitigation Solutions (FMS).
• Manage and mentor a team of approximately 15 fraud analysts who will be working on client-facing cases.
• Manage client escalations by working directly with clients on complex cases.
• Ensure compliance with internal policies and external regulations.
• Collaborate with cross-functional teams to resolve fraud-related issues.
• Monitor performance metrics and fraud trends to inform strategic decisions.

Requirements:

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in fraud risk, operations, or a related field.
• Experience managing a client facing team or function. This can be in any field such as customer service, IT, finance or other.
• Strong knowledge of banking operations, fraud systems, and financial products.
• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• Great organizational and project management capabilities.
• Ability to manage remote teams and work independently.
• Comfortable with night shifts (5 days a week Monday-Sunday; 22:00 – 6:00) and a fully remote work model. The role will require some flexibility in terms of start time depending on workload.

Location expectations

This role is designated as home-based remote.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects…