KYC Operations Analyst

Team/Role Overview

The Consumer Business AML KYC Operations Analyst is an intermediate‑level position responsible for Anti‑Money Laundering (AML) transaction monitoring and Know Your Client (KYC) program at Citi.

• Conduct client profile reviews for customer accounts, ensuring all information and supporting documentation comply with applicable local regulations, Citi policies, and KYC standards.
• Perform activities related to transaction monitoring, including preparation and analysis of Management Information System (MIS) reports, and actively participate in quality review discussions and governance forums.
• Support the implementation of technology enhancements, policy updates, and regulatory changes by conducting gap analyses, assessing impacts, and communicating requirements to relevant stakeholders.
• Contribute to process automation initiatives and support the timely implementation of new and revised policies, procedures, and operational controls.
• Maintain and update capacity plans, perform time‑and‑motion studies, and analyze resource utilization to support workforce planning and operational efficiency initiatives.
• Review, draft, and maintain operational procedures to ensure alignment with current policies, regulatory requirements, and best practices.
• Prepare, validate, and publish daily operational MIS and monthly management reports, ensuring accuracy, timeliness, and meaningful insights for stakeholders.
• Ensure you are meeting quality threshold for all the reviews completed.
• Support continuous improvement initiatives by identifying process gaps, recommending enhancements, and collaborating with stakeholders to improve productivity, quality, and control effectiveness.
• Ensure adherence to Citi's risk and control framework by escalating issues appropriately, maintaining high standards of compliance, and supporting a strong culture of accountability and operational excellence.

• Strong written and oral communication skills – Ability to interact and facilitate across diverse audiences, including Senior Management.
• Ability to support and obtain buy‑in from others and lead by example of high performance.
• Relevant experience with similar responsibilities in a high volume, fast‑paced environment and industry systems and platforms.
• Excellent time‑management skills.
• Strong analytical and problem‑solving skills.
• Basic project participation experience.

• Experience contributing to a collaborative environment through knowledge sharing and mutual respect.
• Business experience in the Consumer and Commercial Banking industry and experience within a medium/large financial organization, including knowledge of banking products and different types of transactions and client‑facing procedures.
• Relevant work experience and understanding of global and local AML KYC regulations, associated risks of non‑compliance, changing dynamics, and knowledge of KYC processes throughout the client life cycle.
• Understanding of the inter‑dependencies of roles within KYC process and requirements for KYC record successful completion across relevant client types.
• Experience with regulatory compliance, AML transaction/risk monitoring tools, and solving AML related issues.

• Proficient Microsoft Office user (i.e., Excel, PowerPoint) and ability to perform moderately complex queries.
• Excellent communication and presentation skills.
• Strong multitasking skills and attention to detail.

Bachelor's degree/University degree. AML‑KYC related certification would be an advantage.

Joining Citi UAE offers a competitive base salary (annually reviewed), a hybrid work model (up to 2 days working at home per week), and a host of additional benefits to support you and your family in living well and saving well.

We are committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent worldwide to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility w Citi’s EEO Policy Statement and the Know Your Rights poster.