Loan Setup Analyst

Who we are

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals.

Join us to invest in yourself, your career, and the financial world.

The Lock Desk Specialist will be responsible for ensuring company policies and procedures related to rate locks are accurate and meet loan pricing compliance standards. This role requires meticulous attention to detail, strong organizational skills, and the ability to work independently in a fast-paced environment.

This position follows a hybrid work model and requires in-office attendance 2 days per week.

• Enforce Lock Desk policy & procedures.
• Assist the company’s loan officers with rate lock maintenance, loan re-prices, and general Lock.
• Monitor and track Best Effort rate locks with investors.
• Confirm loan pricing accuracy and profitability.
• Conduct systematic data entry for all interest rate lock requests and re-prices.
• Act as the main point of contact for escalation scenarios.
• Process Change of Circumstances, Loan Concessions, Lock Scrubs, and Lock Extensions.
• Monitor various shared email in-boxes and perform work within SLA.
• Act as a primary point of contact with the Loan Setup Client Experience Team to ensure loan terms are compliant.
• Ensure the accuracy of fees; create a file structure for outbound disclosures.
• Monitor robotics outcome reports and scrub loans that fail to queue back up for automation or work manually.
• Coach, train, and educate teammates who are newly onboarded.

• A four-year college degree in Finance, Economics, or another related field is preferred.
• 2 years in the mortgage industry preferred.
• 2 years of Encompass experience.
• 2 years of Optimal Blue experience.
• Microsoft Excel proficiency.
• General knowledge of financial markets.
• Knowledge of TRID guidelines.
• Ability to work quickly, accurately, and independently in a very fast-paced environment.
• Comfortable working under a high level of confidentiality.
• Detail-oriented and strong time management / organizational skills.

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page.

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, age, disability, or any other basis prohibited by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

SoFi is committed to an inclusive culture and offers reasonable accommodations to candidates with physical or mental disabilities. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.