Lending System Admin

Working at Workers Credit Union

At Workers Credit Union, everything starts with a simple but powerful purpose:
We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in. For more than a century, we’ve been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most.

Lending System Admin

Mortgage Lending

Littleton, MA

Serve as the primary administrator for the Loan Origination System (LOS), ensuring optimal system performance, reliability, and compliance. Lead system upgrades, integrations, and enhancements while collaborating cross-functionally to drive process improvements. Provide expert-level support, training, and documentation to ensure operational excellence and regulatory adherence.

• Maximize the capabilities of the Loan Origination System by testing and documenting system releases, managing report modifications, developing new reports, and executing special projects to support departmental goals.
• Document all product and fee changes in accordance with vendor requirements and regulatory compliance standards.
• Perform regular audits of system access, manage user permissions by adding or removing users in compliance with credit union policies, and ensure the overall security of mortgage systems.
• Monitor investor and mortgage insurance (MI) announcements, assess their impact on operations, and communicate any necessary changes to procedures, products, or processes to relevant staff.
• Oversee system-related compliance with applicable Federal and State regulations, ensuring timely updates and communication of changes to staff.
• Manage the vendor documentation process, collect required records, and maintain current information in all relevant systems.
• Assist the Senior Director, Mortgage Production and Senior Director, Mortgage Origination in implementing procedural changes, updating documentation and forms as needed, and supporting staff training efforts.
• Support the implementation of new software systems for mortgage operations and act as a liaison between internal teams and third-party vendors, including appraisers, attorneys, and flood certification providers.
• Prepare and distribute monthly reports for the Credit Committee, Board of Directors, and internal department tracking.
• Demonstrate behaviors aligned with the credit union’s Fundamentals and the Workers Way culture program.
• Perform other duties and responsibilities as assigned to support department and organizational goals.

• Mortgage Lending (Encompass) – 65%:
  Dedicate the majority of time to managing and maintaining the Encompass system, which is central to our mortgage operations. Responsibilities include system configuration, user support, workflow optimization, and ensuring compliance with regulatory requirements.
• Consumer Lending (Meridian Link) – 25%:
  Support system enhancements and integrations for Meridian Link, contributing to improved efficiency and user experience for our consumer lending team.
• Commercial Lending (Sage Works) – 10%:
  Oversee system access and user management for Sage Works, ensuring secure and reliable support for our commercial lending operations.

• May be asked to provide coverage in other WCU branches or departments.
• Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• Participate in department and/or organizational projects as directed.
• Perform other tasks or functions as required, requested, necessary or prudent.
• Maintain confidentiality of all member and credit union information and data.
• Regularly demonstrate behaviors as defined by the credit union’s Fundamentals, which are part of the Workers Way culture program.

• High School Diploma or equivalent required;
  Associate degree preferred.
• 5–7 years of experience…