Transaction Management Ops Consultant

Job Overview

This job is responsible for independently processing complex transactions supporting the movement of account assets and other fulfillment processing. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives and preparing executive-level reports and presentations.

Team Lead for ADR Operations Team. This position will involve various settlement tasks that are used to process/settle multiple ADR/ORD conversions. Primary responsibility is overseeing the processing/settlement of ADR conversions across multiple different markets and platforms. There will be daily interaction via email and phone calls with clients, international settlement teams, trading desks, branch offices, and other internal operations areas. Daily processing tasks include mitigation of firm and client risk/exposure by ensuring proper conversion bookings, consistent and clear client communication and proper prioritization around high value conversions.

Team lead will be responsible for learning and adhering to market rules and quickly grasp settlement responsibilities. Associate will be required to multi-task in a high volume/value, fast-paced environment all while meeting settlement needs.

• Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk
• Drives execution of complex financial and non-financial client transactions
• Supports process improvements, requirements, and initiatives across multiple stakeholders
• Performs quality assurance reviews, testing, and training to ensure high performance accuracy of performance metrics and quality standards
• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
• Reviews and updates written procedures to ensure accuracy
• Supports operational team projects and production of executive-level reports and presentations for senior management as needed

• Opportunity & Inclusion Champion:
  Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data:
  Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator:
  Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
• Risk Manager:
  Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach:
  Knows and develops team members through coaching and feedback.
• Financial Steward:
  Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader:
  Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes:
  Delivers results through effective team management, structure, and routines.

• 3+ years related brokerage operations experience or Bachelor’s degree
• Ability to escape appropriately and obtain problem solving skills
• Solid oral & written communication skills
• Ability to independently manage small and medium sized projects
• Ability to multitask in a high volume/fast-paced environment
• Ability to learn and understand different settlement functions and platforms.
• Ability to adhere to workplace excellence and LOB in office schedule. This position can’t support extended remote work.

• Knowledge of trade lifecycle or stock market
• Strong motivation to succeed
• Understanding of Risk & Control issues
• Prior team lead or management experience
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

• Risk Management
• Written Communications
• Active Listening
• Attention to Detail
• Critical Thinking
• Oral Communications
• Problem Solving
• Adaptability
• Collaboration
• Prioritization

1st shift (United States of America)

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