Mortgage Loan Officer

Company Description

Safetrust Mortgage LLC (NMLS #2178036) is an Equal Housing Lender licensed in multiple states, including MI, CO, TX, FL, SC, GA, IL, VA, CA, and CT. The organization focuses on helping clients buy, sell, refinance, or build homes with tailored mortgage solutions and expert financial guidance. Safetrust Mortgage emphasizes quick, accurate advice from experienced loan officers who understand changing market conditions and a wide range of lending programs.

The team is committed to ensuring clients choose the right financing for their needs and providing mortgage services that exceed expectations. Clients are supported through online tools, secure applications, and personalized service via phone, email, and in-person appointments.

The Mortgage Loan Officer is a full-time, hybrid role based in Troy, MI, with the flexibility to work from home for part of the week. This role involves guiding borrowers through the mortgage process, from initial inquiry and application through approval and closing. Day-to-day tasks include consulting with clients to understand their goals, recommending appropriate loan products, collecting and reviewing documentation, and coordinating with underwriting and processing teams.

The Mortgage Loan Officer will provide timely updates, maintain accurate records in the loan origination system, and ensure compliance with company policies and regulatory requirements. The role also includes building referral relationships with real estate professionals, participating in local marketing activities, and delivering high-quality customer service throughout the loan lifecycle.

• Demonstrated experience as a Loan Officer, including managing a pipeline of residential mortgage applications and supporting borrowers from application to closing.
• Strong knowledge of the Mortgage Industry and Mortgage Lending practices, including conventional, FHA, VA, and other common loan products.
• Familiarity with underwriting guidelines and documentation requirements, with the ability to prepare accurate files and collaborate effectively with underwriting teams.
• Proven Customer Service skills, including clear communication, active listening, and the ability to provide empathetic, solutions-focused support to diverse clients.
• Excellent analytical and financial skills, with the ability to explain complex mortgage terms, rates, and fees in accessible language.
• Comfort with loan origination systems, online application platforms, and basic office software (e.g., CRM tools, email, spreadsheets).
• Ability to work in a hybrid environment, manage time effectively, and meet production and quality goals with minimal supervision.
• High school diploma required; associate or bachelor’s degree in Business, Finance, or a related field preferred.
• Active mortgage loan originator license (NMLS) in Michigan; additional state licenses are a plus.
• Commitment to ethical lending practices, fair housing principles.