Middle Office Services Specialist; MLO - PNC Private Bank

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Middle Office Services Specialist within the PNC Private Bank organization, you will be based in Pittsburgh, PA, Cleveland, OH, Grand Rapids, MI, Louisville, KY, Indianapolis, IN, Atlanta, GA, Jacksonville, FL, Denver, CO, San Diego, CA, Phoenix, AZ, or potentially any other Private Bank hub location.

The Middle Office Service Specialist will be the loan coordinator for the PNC Private Bank team, managing the loan process from application to booking. There may be some client interaction. The role works with banking advisors and partners with underwriting, doc prep, booking, and funding teams. Ideal candidates will have lending experience and knowledge of lending processes is highly preferred.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC.

Under limited guidance, completes a variety of highly technical, complex, client transactions. Reviews documentation for completeness and accuracy, and interprets information for correct coding and adherence to established policies and procedures. Proactively identifies and manages risk, involving external and internal counsel as needed and other business units throughout PNC. Meets directly with clients and internal and external partners to address and resolve various matters relating to client requests.

Serves as point person for all internal partners on all matters pertaining to the middle‑office processes for complex client requests. Actively seeks out and engages in continuing education to support skill‑building and development of overall knowledge.

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licences needed to be successful in this position.

• Corporate Accounting
• Credit Risk Analysis
• Decision Making
• Financial Management
• Financial Operations
• Results‑Oriented
• Revenue Recognition

• Accuracy and Attention to Detail
• Customer Support Policies, Standards and Procedures
• Decision Making and Critical Thinking
• Effective Communications
• Flexibility and Adaptability
• Managing Multiple Priorities
• Problem Solving

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Base Salary: $41,250.00 – $82,500.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision…