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Remote Chief of Client & Journey

Remote / Online - Candidates ideally in
Palm Bay, Brevard County, Florida, 32905, USA
Listing for: Bright!Tax
Remote/Work from Home position
Listed on 2026-07-29
Job specializations:
  • Finance & Banking
    Accounting & Finance
Salary/Wage Range or Industry Benchmark: 120000 - 160000 USD Yearly USD 120000.00 160000.00 YEAR
Job Description & How to Apply Below
Position: Remote Chief of Client Experience & Journey

Bright!

Tax is a remote-first US expat tax firm seeking a Client Success leader to own the client journey end to end. You will lead two team leads and a twelve-person team, partnering with the tax delivery group to remove friction and ensure a kind, easy, and expert experience from first hello through the final return.

This role emphasizes KPI-driven process improvement, retention metrics, and proactive communication.

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