Bilingual Financial Resolution Recovery Specialist Job Phoenix Arizona USA,Finance & Banking

Arizona Central Credit Union Ranked #2 in Top 10 Credit Unions in AZ for 2026
Ranking Arizona:
Top 10 credit unions for 2026 AZBIGMEDIA

Join one of Arizona's leading credit unions, where our mission is to make a positive impact on the lives of our employees, members and communities.

We strive to follow our Core Values every day. From providing outstanding member service to working to better the surrounding communities – our teams practice integrity, respect, diligence, ownership, and candor in everything they do.

Role:
This roleis responsible for researching and resolving overdraft and negative balance accounts, processing payments and transactions, and ensuringtimelyaccount resolution in accordance with company policies and regulatory requirements.
Summary of Responsibilities:

Research negative accounts (courtesy pay data) for validity and cause
Complete Daily SWBC Collection File
Negotiate settlements with members and agencies. Develop a repayment plan when possible
Process member loan payments/transfers, and restitution checks
Process Agency payments to GL’s and recovery spreadsheets
Process settlement and debt management requests
Processcourtdocument requests and forms for restitutions
Completes indirect monthly summary report
Close negative accounts per policy/procedure. Sendappropriatecorrespondenceto members. Outbound phone calls to recover funds onnegativeaccounts and unpaid ODP balances.
Complete “Chex Systems” charge offs and updates
Assist with collection and recovery of expenses and losses
Back-up tocollectionincoming calls.
Review reimbursements for member accounts, forward to EFT for processing.
Prepare and review periodic reports and emailstimelyand accurately. Responds or takes appropriate actionto information received
Remain compliant with all appropriate laws
Comply with

Bank Secrecy Act (BSA)/ Anti-Money laundering programs, USA Patriot Act and Office of Foreign Assets Control (OFAC) requirements

Schedule:

Monday
- Friday: 8:45 am - 5:45 pm
Some Saturday's (after 90 days).
Remote work is available
after three months (Hybrid).

Skills/ Requirements

Experience:

Minimum of 3 yearsofsimilar or related experience.
Language:
Bilingual (English/Spanish)

Other

Skills:

Proficient in excel and able to create spreadsheets,calculations and tables.
Professional written and verbal communication required.
Must be proficient tooperate
10-key calculator; and computer literate with Microsoft programs
Excellent organizational and administrative skills.
Excellent customer service skills, sound and consistent judgment and decision-making abilities.
Understanding ofthe Fair Debt Collection Practices Act, The Fact Act,and the Equal Credit Opportunities Act

Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much mor e.

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