GSC: Payments Operation Specialist

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Payment Operations provide services for various payments products around the globe, with offshore presence in China, India and Poland. Krakow’s operations focus mainly on European Markets, with language dependencies.

Assistant Vice President – Payment Operations will be responsible for managing multiple team within Payments Business Service, providing support to Business stakeholders, local management and operations teams.

• Handle all queries accurately to achieve agreed quality standards and targets
• Ensure that all tasks are completed in accordance with established procedures and standards
• Identify and escalate potential showstoppers
• Proactively elevate any issues or transactions that would impact service delivery or cause potential loss to the bank to Line Management
• Respond to mails/queries related to process in a timely manner with a cc to the Line Manager
• Act as a team worker
• Support for business partners, acquire and update knowledge on procedures and products

• Strong Relationship building skills and attention to details
• Self‑motivated and able to work under minimal supervision
• Good team player
• Fluent English, German as an asset
• Professional experience in shared services environment would be an asset
• General knowledge of Payments and SWIFT communication channel would be an asset
• Knowledge of any other language would be considered as an asset

The pay range for this role is 7634 PLN - 9500 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One‑time reimbursement of home office set‑up (up to 800 PLN)
• Employee assistance programme
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Interview with the hiring manager

You’ll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at:

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