Payments Specialist

Location: Manila

About this job opportunity

Our Vision To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission Empowering global work forces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People Our fundamental beliefs at Cloud Pay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What makes this role exciting

Our fast-growing team in the Philippines is looking for a Payments Specialist who will work with customers and payment providers to ensure all payments off the back of payroll are made accurately and on time. The successful candidate will work with the team to provide the modern pay experience to our clients.

Main responsibilities

Liaise with external vendors to ensure smooth and timely processing of net and statutory payments

Ensuring funds are requested from clients in a timely manner and managing clients to ensure requests are complied with Preparation and review of reconciliation reports for the use of client’s accounting department

Maintenance of process documentation as required

Ensuring bank details for any new payees are correctly set up Assist, as necessary, in the implementation of new customers

Any other Ad hoc duties as required

This role follows hybrid work arrangement with 4x/month RTO. Work schedule is Monday-Friday, 3PM to 12MN.Experience needed for this role

High level of customer service skills required

Able to communicate at all levels, deal with clients, payroll partners, payment solution providers, and internal colleagues via the telephone & email across multiple countries

Ability to effectively resolve issues, respond to queries, and to communicate proactively with stakeholdersA keen eye for detail

Organization, analytical, and decision-making skills

Independently manage workload and collaborate with internal and external stakeholders to deliver key business results

Ability to adapt quickly to new processes and new ways of working

Good knowledge of MS Office, Excel & Internet based software would be advantageous

Working knowledge of payroll and experience in treasury would be advantageous

About you and Our core values

Taking ownership, working with integrity and respect

Being a team player is key to our culture

Solution and customer focused

Great initiative with the goal for excellence in achieving results

Dedicated to developing and always looking for continuous improvements

Be creative, be committed, be engaged and enjoy what you do Philippines Package and Benefits Competitive Salary Competitive vacation allowance

Calm appSick LeaveEAPGroup Life Insurance, HMO Employee Referral Program De Minimis Benefit Working from Home Allowance Mid-Year Bonus
13th Month Pay Regularization Bonus, 1st Year Anniversary Bonus Bereavement Leave Paid Volunteering days Study Leave Marriage Leave Cloud Pay  is committed to being an equal opportunities employer.#LI-PC #LI-HYBRIDThe Cloud Pay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
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