Business Tax Accountant

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.

The Payments, Billing, and Refunds Unit is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds perform account adjustments and respond to refund inquiries from the public.

The Business Tax Adjustments & Customer Service Unit is responsible for handling inquiries from business taxpayers using e-Services and the Business Tax Collection System (BTCS) to perform account research. While addressing questions related to tax returns and payments, whether over the phone or through web messages, the staff also assist users in navigating e-Services and resolving technical issues.

• Review business tax returns, payments, and taxpayer accounts to identify discrepancies, process account adjustments, and generate correspondence as needed.
• Process taxpayer account updates, including penalty abatements, credit transfers, and line-item adjustments to resolve filing and payment discrepancies.
• Handle billing discrepancies, evaluated taxpayer responses to notices, determined case resolutions, and communicated final actions to taxpayers.
• Respond to taxpayer inquiries received via emails, mail, and web submissions by providing accurate information and technical assistance in a timely manner.
• Research, correct, and process Business and Excise Tax suspended returns and payments in the Business Tax & Collections System (BTCS), covering 12 tax types.
• Clearly and accurately explain New York City business tax laws, regulations, and applicable sections of the Internal Revenue Code to taxpayers and their representatives.
• Review correspondence from taxpayers and internal units regarding billing discrepancies and implemented appropriate account adjustments.
• Review adjustments completed by Accountants and Tax Auditors on suspended transactions and coordinate with other units on cases managed by the Business Tax Adjustments Unit.
• Manage assigned caseloads efficiently, ensuring timely completion of work and adherence to departmental performance standards.
• Review notices and warrant cases submitted by the Collections Unit for re-evaluation and appropriate resolution.
• Participate in BTCS system testing, maintenance, annual upgrades, end-to-end process validation, and user acceptance testing; assist in staff training and enhancement of system tools.
• Perform special projects and assignments as directed by supervisors, the Director, and the Assistant Commissioner of Payments, Billing & Refunds.
• Ensure compliance with departmental policies, procedures, customer service standards, and regulatory requirements.
• Collaborate directly with taxpayers, tax professionals, and internal stakeholders to resolve complex business tax issues and ensure accurate account maintenance.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective…