Analyst, Client Services - Capital Markets

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At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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As an Analyst, Client Services, you will conduct Anti-Money Laundering/Know Your Client (AML/KYC) due diligence and complete related projects/initiatives by understanding the enterprise policies and standards pertaining to AML/ATF, regulatory and tax reporting requirements. Reporting to the Director of Client Services, you will be accountable for successfully completing all assignments and delivering high-quality results as per the agreed-upon objectives and timelines.

The primary objective is to complete the necessary research, client outreach, etc. to onboard Capital Markets institutional clients, and the deliverables will be centered around the collection of KYC information and detailed analysis through AML due diligence on counter parties and those associated with the counter parties.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

• Client Service
  - You’ll follow Client Services Procedures and Processes to ensure accurate, smooth, and seamless remediation for Capital Markets clients. If needed, you’ll reach out to front office and/or clients, requesting documentation for onboarding or review purposes. Following up with the client to obtain all documentation and disseminate relevant information to the respective internal teams may also be required.
• Collaboration
  - You’ll collaborate with other teams to coordinate communication with front office sales and internal departments (e.g., Client Management Services, Credit, Legal, Operations, etc.) on assigned cases/clients. In addition, you’ll need to keep open lines of communication to coordinate with the business supervisor and responsible teams to complete their respective tasks in the client onboarding system in order to bring all cases to completion on a timely basis.
• Due Diligence
  - You’ll conduct research and obtain document requirements for the remediation works. You’ll ensure correct data is captured in the client onboarding system and the required documents are uploaded to the same system as per requirements. With your high level of knowledge of Capital Markets business products as well as AML/KYC standards primarily in Canada, you’ll partner with peers to deliver accurate information on AML requirements and timely remediation to ensure excellent client and employee experience.
  
  You will need to be able to quickly assess factors that affect the client’s AML risk rating/profile through research in order to make timely decisions and take appropriate action as necessary for high-risk clients, while escalating any issues that require higher-level decisions to the remediation Associate and/or Team Leader.

• You have a degree or diploma. In Business Administration or Economics;
  Certified Anti-Money Laundering Specialist certificate (CAMS) is an asset.
• You can demonstrate experience. 1 – 3 years of experience in AML/KYC for Capital Markets clients as well as Capital Markets infrastructure, applications, and businesses/products. Knowledge of Canada and other regional AML/ATF requirements and of Capital Markets products is preferred.
• You put our clients first. You focus on delivering a seamless and smooth client experience regardless of the complexity of the Capital Markets internal infrastructure. You have a strong sense of accountability when it comes to the client experience and the end-to-end client onboarding processes. When required, you address conflicts and elevate client issues in a timely manner in order to find the best solution for the client.
• You act…