Loan Servicing Specialist

Arizona Central Credit Union Ranked #2 in Top 10 Credit Unions in AZ for 2026
"Ranking Arizona:
Top 10 credit unions for 2026" AZBIGMEDIA

Join one of Arizona's leading credit unions, where our mission is to make a positive impact on the lives of our employees, members and communities.

We strive to follow our Core Values every day. From providing outstanding member service to working to better the surrounding communities – our teams practice integrity, respect, diligence, ownership, and candor in everything they do.

Role: This roleis responsible for reviewing collateral protection documentation and reports, handling escrow accounts for mortgage loans, andassistingwithperfectingliens on all collateralized loans.

• Ensure all loans have proper documentation ofescrow accounts, homeowners’ insurance, county taxes, disbursementdatesand payment amounts
• Work with andmonitorvarious reports generated by collateral protection insurance vendorand/or Keystone to ensure proper charges/refunds are being posted andmaintainaccurateloan records
• Review and analyze loan servicing reports to ensureaccurateloan records,identify and resolve discrepancies andmaintainquality servicing standards
• Maintain an awareness of mortgage servicing rules and regulations and state motor vehicle rulesand inform management of any procedural changes/updates
• Conduct monthly escrow analyses to ensureaccuratetax and insurance disbursements, account compliance, and payment adjustments.
• Perform loan file maintenance, including but not limited to due date changes, automatic payment transfer set up, loan modifications, skip-a-payments, payment reversals
• Review title documentation toidentifyand resolve title work issues to ensureaccurateandtimelylien placement with state motor vehicle agencies,dealerships and branch/loan personnel
• Collaborate with branch personnel to provide loan servicing support and address servicing inquiries.
• Answer incoming callsand reply to emails from members and staff.
• Assist with quoting title fees and issuing
  90 day permits to members and/or loan personnel.
• Process and/ormonitor
  
  Guaranteed Asset Protection (GAP) and Member’s Choice Insurance claims.

• Monday
  - Friday:9:00am - 5:30pm (no weekends)
• Remote work is available after three months (Hybrid).

• Oneto three years of similar or related experience.

• Atwo-year college degree or completion of a specialized course of study at a business or trade school preferred.