Loan Support Consultant - Bank Servicing - Midland

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. A Loan Support Consultant within PNC's Midland Loan Servicing - Bank Servicing organization, you will be based within the PNC Midland footprint.

As a Loan Support Consultant within the Bank Servicing Department, you will be responsible for the loan administration of a variety of commercial real estate loans that range in complexity and structure. The candidate must have strong technical skills, an understanding of commercial real estate loan documents, and an aptitude for customer service. They must also be skilled at reading and interpreting loan documents to accurately determine how to calculate amounts relating to interest accruals, prepayment premiums, and undrawn commitment fees.

The successful candidate for Bank Servicing will have the following skills and characteristics:

• High attention to detail
• Ability to manage multiple tasks
• Ability to work on multiple deadlines on a daily basis
• Ability to work independently and as well as with a team
• A strong understanding of adjustable interest rates
• Ability to think critically and problem solve
• Strong customer service skills for talking to borrowers and clients as this role will be both borrower facing and client facing

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Applies advanced specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with high complexity or elevated borrower relationships to include increased communication and automony.
• Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders. These commercial real estate loans include CMBS, balance sheet and agency loans. Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities. All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
  
  Resolves non-compliant issues through written and verbal communication with both internal and external parties.
• May review and process loan payments, escrows and reserve account disbursements. May assist in the preparation of periodic reporting including investor, internal and regulatory reports. May perform covenant compliance testing. Must maintain accurate and up-to-date loan servicing records in the servicing system. May support the onboarding of new loans and the transition of paid-off or transferred loans. May support tax and insurance administration.
  
  May perform collection activities on delinquent accounts. May have funds disbursement authority.
• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts. May serve as a subject matter expert, an initial point of escalation, and/or may provide specialty product training. May perform one or more work processes.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Consulting, Customer Interaction, Decision Making and Critical Thinking, Effective Communications, Financial Analysis, Managing Multiple Priorities, Negotiating, Operational Functions, Products…