Account Manager l

Account Manager I

Full time;
Exempt. Hybrid.
Location Lake Zurich, IL, US
Department:
Client Support
Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.
General Description

• Administer and manage the relationship for all assigned subservicing accounts. Provide centralized support for all the needs of each assigned client (typically with a portfolio under 1,500 loans). Ensure delivery of quality service, provide rapid response, and develop a strong communication link between Dovenmuehle and the subservicing client.
• Coordinate internal research and response among all Dovenmuehle departments, both in writing and by telephone, to various inquiries from assigned accounts and from the Division Manager for other non-assigned accounts.
• Coordinate quarterly relationship reviews with the senior management of Dovenmuehle and the client to maintain close relationships with the primary contacts and decision-makers, monitor client satisfaction, and evaluate methods to improve the overall relationship.
• Identify possible product and service enhancements to the subservicing program based upon client feedback; summarize and present ideas for enhancements to the Division Manager.
• Evaluate the use of optional services by each assigned client to ensure optimum service levels as appropriate for each client.
• Monitor billing to each assigned client to evaluate opportunities for revenue enhancement for Dovenmuehle or cost reductions for the client.
• Maintain status reports for all assigned clients and provide timely written summaries of all significant client contact.
• Successfully complete annual regulatory compliance training.
• Performs other related duties as assigned.

• Broad knowledge of the mortgage lending and mortgage servicing industries.
• Minimum of five years of mortgage service experience including strategic account management and client services.
• Outstanding verbal and written client communication skills.
• Excellent analytical skills including business operations and financial management.
• Bachelor’s degree or equivalent combination of education and experience.

• Graduate degree preferred.
• Strong account management skills or previous sales experience

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

• The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.
• The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs.
  
  Employees may be required to type and utilize a computer for long periods of time.
• The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.
• In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.