Dispute Complaints Investigator- Consumer Lending (Contract

Role: Dispute Complaints Investigator
- Consumer Lending (Contract)

Hiring Type: Temporary, approximately 3+ months with potential for extension

Location: Remote

Pay: $30-35 a hour

Our client is seeking a Dispute Complaints Investigator
- Consumer Lending to join their team on a contract basis. This role has opened up to provide additional support as the department works toward a key team goal, with additional headcount needed to help drive results. This is a fully remote position.

• 3+ years of experience in complaints/dispute resolution, ideally within commercial lending or loan servicing
• Minimum of 3 years of experience in fraud investigation, conducting complex investigations (preferably in a corporate or financial institution setting) required
• Strong working knowledge of lending and servicing regulations, particularly FCRA and UDAAP; familiarity with some or all of the following a plus:
  Reg Z, TILA, SCRA, OFAC, BSA/AML
• Comfortable reviewing loan and financial transaction information
• Ability to see patterns, trends, and spot suspicious behavior
• Proficient in utilizing data analysis tools and techniques to identify patterns, anomalies, and trends indicative of fraudulent activities
• Proficient in conducting online investigative research using search engines and open-source intelligence techniques
• Strong knowledge of complaint handling, fraud detection, and prevention techniques, with a solid understanding of relevant laws, regulations, and industry standards
• Ability to present complex findings and recommendations to technical and non-technical stakeholders
• High ethical standards and integrity, maintaining confidentiality and professionalism throughout investigations
• Experience with fraud detection software and knowledge of relevant technologies

• Proficient with Microsoft Office tools (Outlook, Word, PowerPoint, Excel), Lexis Nexis, Snowflake, SQL, Data Tree, Emailage
• Bilingual (English/Spanish) preferred, but not required
• Advanced certifications such as Certified Fraud Examiner (CFE) preferred, but not required
• Experience with fraud or complaint handling in the solar industry preferred, but not required
• Experience with investigation tools:
  Lexis Nexis, Data Tree, Emailage, analytical data, and others

• Investigate, respond to, and resolve routine and high-risk borrower complaints, including BBB complaints, serving as a primary point of accountability for dispute resolution
• Investigate and solve fraud cases using various tools available:
  Lexis Nexis, Data Tree, Emailage, analytical data, and others
• Gather and analyze evidence, employing a variety of investigative techniques, such as loan material review, forensic accounting, call listening, data analysis, and interviews, to uncover fraudulent schemes and identify responsible parties
• Perform investigations at the direction of internal and external counsel, and draft first-pass legal responses and recommendations
• Assist with training and aid vendor team supporting fraud and complaint investigations
• Execute on special projects
• Perform other duties as assigned

• Benefits & Bonuses:
  You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment:
  Many of Addison’s Finance & Accounting job openings lead to potential permanent employment
• Connections:
  You connect directly with hiring managers from renowned organizations
• Options:
  You are presented multiple employment options near your home
• Professional Development:
  You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.