COLLECTOR 3

DEPARTMENT OF ECONOMIC SECURITY YOUR PARTNER FOR A STRONGER ARIZONA. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. COLLECTOR 3

JOB LOCATION:

Division of Business Services
Office of Accounts Receivable and Collections
1717 West Jefferson Street, Phoenix, Arizona 85007

Salary: $45,000 - $47,800

Grade: 18

Closing Date:
August 7, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov. This position is responsible for working autonomously within parameters, while locating and communicating with customers for the purpose of soliciting payment or collecting on delinquent accounts on behalf of the Department of Economic Security (DES) via telephone, mail, or personal visit.

Using skip-tracking tools and negotiating techniques, the Collector 3 enforces federal regulations and statutes to advise customers of necessary actions needed for repayment of various public assistance over-payments and other debts, and refers collection cases for judgment, garnishment, or other enforced collection to the Attorney General's office for processing. This position reviews financial statements and makes determinations on ability to pay and amount due;

negotiates partial payment plans based on analysis of assets and liabilities; and determines appropriate or alternate courses of action using oral and written communications, automated office devices and systems, and mathematical calculations and analysis of accounts. This position ensures appropriate action is taken on collection cases under appeal and bankruptcy, processes appeal requests and verifies information on bankruptcy cases. The individual in this position trains and leads Collector 2 staff while maintaining accurate transaction records.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Locate and notify customers of delinquent accounts using skip-tracing tools and other approved methods.
• Assess financial stability and ability to pay.
• Plan a course of action to recover outstanding payments.
• Negotiate payoff deadlines or payment plans.
• Monitor overdue accounts.
• Prepare and maintain a record of collection activities.
• Work cases timely and effectively pursuant to applicable federal regulations.
• Ensure prompt and accurate action on collection cases under appeal and bankruptcy.
• Process appeal requests and verify information on bankruptcy cases.
• Train or lead lower-level staff in the application of federal and state rules, regulations, and laws applicable to accounts receivable and collection activities for more than 30 DES programs.
• Participate in or conduct investigations, as requested.

Knowledge in:

• Collection and skip-tracing methods.
• Negotiation techniques.
• Administrative, civil and bankruptcy laws as applied to collections; and mathematical computations and debtor financial statements.

Skilled in:

• Oral and written communication.
• Active listening and persuasion.
• Telephone etiquette.
• Time management and
• Documenting accounts clearly and concisely.

Ability to:

• Apply Federal regulations, State statutes,…