Loan Servicing Specialist

Improving Lives with Lending Made Simple Come help us build a business that’s making a difference

Lend Key is solving a complex challenge—to improve lives with lending made simple—by helping financial institutions compete in the digital age and provide a delightful customer experience, while providing borrowers with the simple, transparent, digital borrowing experience they have come to expect and desire.

We’re a Technology-Enabled Service company built on values that reflect our commitment to our customers & clients. We're Truthful at all times. Helpfulto teammates, clients, and customers. Present–committed & engaged to our teams and our work. Drivento be courageous and make an impact in everything we do.

Diligent & conscientious in executing every element of work.

Our culture is driven by our customer-service philosophy that everyone deserves to be treated in a thoughtful, kind and caring way. That’s why we invest in our greatest asset: our people.

To unwind and refresh

Because we know it’s important

So your career grows as we grow

Medical, Dental, Vision, Life Insurance, Disability & 401(k)

Staff-led & company funded to plan fun & volunteer activities

So you can find your work-life balance

See More About Life at Lendkey

Lend Key is a pioneer in digital network lending, empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets, we provide an integrated platform combining technology, operations, compliance, and capital markets access to help financial institutions compete in the digital age.

The Loan Servicing Specialist is responsible for providing top-tier customer service and support throughout the lifecycle of a loan. This role focuses on assisting customers with inquiries related to payments, refunds, and general account maintenance through inbound calls, with potential communication through email and chat. The ideal candidate will demonstrate professionalism, empathy, and strong problem-solving skills while ensuring compliance with all federal and state regulations.

Compensation:

• Starting at $20/hour
• An additional $1 per hour when working closing shifts
• Monthly bonus up to $800

Location:

• Hybrid work week
• Monday – Wednesday in Blue Ash office
• Thursday – Friday option to work from home

Why work for us?

We have a lot to offer those who are looking to take the next step in their career, including:

• Opportunity to join a growing fintech
• Creative and transparent company culture
• Growth potential
• Comprehensive medical, dental, vision, and life insurance benefits
• 21 days of paid time off
• Paid training

What You’ll Be Doing:

• Primarily handle inbound customer service calls for our loan products. Provide exceptional customer service while guiding borrowers and cosigners through inquiries, payments, and payoff requests.
• Demonstrate in-depth knowledge of loan products, systems, and procedures. Provide individualized, supportive, and trustworthy customer care.
• Maintain confidentiality and security of borrower information.
• Accurately record and document customer interactions and account updates.
• Track and report recurring client issues, lending trends, and system challenges.
• Problem-solve and perform due diligence functions to ensure compliance with all federal and state regulations, including the Fair Debt Collection Practices Act and bankruptcy laws.
• Collaborate with internal departments to ensure timely resolution of customer concerns.
• Meet or exceed daily, weekly, and monthly performance goals, deadlines, and quality objectives.
• Participate in departmental projects and continuous improvement initiatives as needed.

What We’re Looking For:

• Proven ability to deliver outstanding customer service and handle sensitive borrower inquiries
• Excellent verbal and written communication skills
• Proficiency with computer systems and Microsoft suite, with the ability…