Loan Operations Specialist

cPort Credit Union is seeking a highly organized and detail-oriented Loan Operations Specialist to join our team. This role is ideal for a professional who thrives in a fast-paced, deadline-driven environment and enjoys providing exceptional service while supporting critical loan operations functions. The successful candidate will possess strong communication skills, the ability to manage multiple priorities, and a proactive approach to problem-solving and process improvement.

• Review, process, and maintain loan collateral and title documentation to ensure proper loan perfection and compliance.
• Perform quality control reviews of consumer loan files to verify accuracy, completeness, and adherence to policies and procedures.
• Communicate effectively with members, staff, dealerships, vendors, and other stakeholders via phone, email, chat, and mail to answer questions and resolve inquiries.
• Scan, upload, index, file, and process a variety of loan and member documents while maintaining accurate records.
• Research and resolve documentation, title, and loan servicing issues in a timely and professional manner.
• Assist with member requests and support a variety of loan-related operational functions.
• Identify opportunities to improve workflows and increase operational efficiency.
• Perform additional duties and projects as assigned.
• Review, process, and maintain loan collateral and title documentation to ensure proper loan perfection and compliance.
• Perform quality control reviews of consumer loan files to verify accuracy, completeness, and adherence to policies and procedures.
• Communicate effectively with members, staff, dealerships, vendors, and other stakeholders via phone, email, chat, and mail to answer questions and resolve inquiries.
• Scan, upload, index, file, and process a variety of loan and member documents while maintaining accurate records.
• Research and resolve documentation, title, and loan servicing issues in a timely and professional manner.
• Assist with member requests and support a variety of loan-related operational functions.
• Identify opportunities to improve workflows and increase operational efficiency.
• Perform additional duties and projects as assigned.

Initially based at cPort Credit Union’s Riverside Branch in Portland, with the opportunity for remote work based on business needs.

• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong analytical, research, and problem-solving abilities.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to work independently as well as collaboratively within a team.

• Prior experience in banking, lending, loan operations, or financial services.
• Familiarity with consumer loan documentation, title processing, and loan servicing functions.

cPort Credit Union offers a collaborative work environment where team members are empowered to provide outstanding service, support our members, and contribute to continuous operational excellence.

$22.55/hr - $33.82/hr

cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment. We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full-time employees including health insurance, vision, dental, life insurance, 401k, paid holidays, vacation time, sick time, parental leave, tuition reimbursement and career advancement opportunities.