Licensed Customer Service & Support Specialist Supervisor - Wealth Management

Licensed Customer Service & Support Specialist Supervisor

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Licensed Customer Service & Support Specialist Supervisor within PNC's Wealth Management organization, you will be remote with CST or EST preferred.

The Customer Service & Support Supervisor Specialist (FINRA Licensed) role within PNC Wealth Management supports and directs a phone-based sales and service team in PNC's fast-paced Investment Center. You and your team will support branch partners from your assigned offices who refer clients seeking advice and guidance. You and your team provide a service experience that builds brand loyalty and enhances the overall client relationship.

You and your team may support our advisors in navigating the firm's various policies and procedures, while acting as a liaison to our back-office departments to process business requests as effectively and efficiently as possible. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace.

Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused
  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk
  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally
  - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values
  - Role models our values with transparency and courage.
• Enable Change
  - Takes action to drive change and innovation that will transform our business.
• Achieve Results
  - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best
  - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Base Salary: $49,500.00 – $Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.