Enterprise Operations Analyst - Mortgage Servicing & SCRA Support

Job Title

Enterprise Operations Analyst

At Regions, the Enterprise Operations Analyst administers defined procedures, prepares and analyzes reports, and works on projects with an emphasis on process improvement. An Analyst at this level compiles, analyzes and reports volume, productivity, quality and other statistical data to management.

• Analyzes and interprets data to identify trends and opportunities for process improvement
• Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting and unit costing
• Identifies operational problems and recommends solutions
• Collaborates with teams to solve items
• Provides periodic reports to management
• Creates and maintains policies, procedures and training materials to maximize efficiency and customer service
• Works with supervisors and/or managers to ensure that teams comply with the stipulated principles and standards
• Assists with projects led by lines of business management
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

• Bachelor's degree in a related field
• Or High School Diploma or GED and four (4) years of related experience

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to research, analyze data, and derive facts
• Ability to work under pressure and meet deadlines
• Analytical and problem-solving skills
• Excellent organizational skills
• Knowledge of banking operations
• Knowledge of business intelligence (BI) tools
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong written and verbal communication skills

• Mortgage servicing experience, particularly in loan boarding, servicing operations, or default/asset administration.
• Knowledge of SCRA (Service members Civil Relief Act) requirements and servicing-related regulatory requirements.
• Advanced Excel skills, including data extraction, sorting, filtering, pivot tables, and report analysis.
• Experience performing User Acceptance Testing (UAT), system testing, or supporting new product and process implementations.
• Banking or financial services operations experience within a highly regulated environment.

• Monday-Friday schedule with a flexible start time between 7:00 a.m. and 9:00 a.m.
• Standard new hire training schedule is 7:30 a.m. to 4:30 p.m.
• Required:
  
  Full-time onsite attendance for the first 6 months of employment.
• Hybrid Eligibility:
  Following the 6-month onsite period, associates may be eligible to work a hybrid schedule of 3 days onsite and 2 days remote based on performance and business needs.

Full time

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum: $44,060.94 USD

Median: $58,230.00 USD

Incentive Pay Plans:
This job is not incentive eligible.

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Hattiesburg Mortgage Ops

Location:

Hattiesburg, Mississippi

Equal Opportunity Employer/including Disabled/Veterans