Sr. Client Service Analyst -Corporate Mortgage Finance

Description

As a CMF Warehouse Sr. Client Service Analyst – CSG Corporate Mortgage Finance, you will be responsible for providing outstanding service and executing the day-to-day operational functions for mortgage warehouse loans while ensuring compliance with the Policies and Procedures of Huntington’s Corporate Mortgage Finance Group (CMFG).

The CMF Sr. Client Service Analyst requires a minimum of 3 years of mortgage operational experience, preferably within mortgage finance; proven communication and collaboration skills and excellent organizational skills.
Please note: Position must be on-site in Dallas Park Central Office.

This position reports to a CMF Operations Manager.

In this role, as a CMF Sr. Client Service Analyst, you will be performing the following responsibilities:

• Support loan activities for the warehouse lending business. Warehouse processes that this role may support include, but are not limited to: collateral processing, eNote management, loan aging surveillance, mark to market, hedge monitoring, and post funding QC.
• Provide high-touch client support by developing and maintaining strong relationships with clients via phone, email and virtual meetings.
• Ensure transactions and responses to client inquiries are completed accurately and within SLAs.
• Review and approve transaction requests related to fundings, collateral and/or settlements within authority assigned by manager and in accordance with HNB policy.
• Responsible for ensuring all queues, reports, and assignments are acted upon in the time frames specified in the procedures; any delay should be escalated to management before an SLA is missed.
• Engages timely with clients and provides clear communication to clear exceptions, resolve problems and provide training.
• Teamwork: build and maintain strong relationships with peers, management, relationship managers and clients to ensure effective communication, collaboration and problem solving.
• Communicate with manager regarding trends, training issues and workflows.
• Be prepared to support clients in the event of a disaster or outage, helping execute business continuity as needed.
• Participates in projects assigned
• Performs other duties as assigned

• High School Diploma, GED or equivalent
• 3 or more years of proven proficient written and verbal communication skills and MS Word and Excel
• Minimum 3 years of relevant mortgage operations experience preferably in a fast-paced environment

• 3 or more years of Operational experience ideally within the mortgage warehouse finance industry or other specialty finance areas
• 3 or more years of collateral experience with MERS and eNotes
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
• Experience using Pro Merit is highly preferred
• Proficient experience with Microsoft Office Suite

• Strong organizational skills with attention to detail, planning and follow-up
• Ability to work independently on multiple tasks without compromising quality
• Excellence in customer service, highly motivated, focused and goal oriented
• Excellent written and verbal communication skills, both written and verbal
• Continually seeks opportunities to grow and develop skills

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice:
Visit Huntington's Career Web Site for more details.