Enrollment Billing Analyst, Supplemental Health - Evernorth - Remote

POSITION SUMMARY

The Enrollment Billing Analyst is responsible for managing all billing aspects for a book of business of ~200 for the Supplemental products. This role is accountable to collect all premium/fees billed on an invoice, resolve all billing inquiries, and partner with internal and external partners to create a positive client experience.

• Owning the end-to-end billing relationship for group clients;
• Identify opportunities for process improvements to enhance client satisfaction, the Global Service Partner Relationship, and reduce financial risk;
• Successful implementation of new and renewing clients;
• Complete assigned portions of moderately complex to complex audits to ensure accuracy and consistency with administrative procedures and guidelines.

Primary Responsibilities Manage the end-to-end billing relationship at the member, broker, client, or TPA level for all items including but not limited to new business, renewal, life cycle changes, premium variance, audits, sales compensation, and special projects related to supplemental products. Collaborate with member/client/third party vendors on billing and ongoing processes to improve client experience and reduce financial risk Conduct and lead client walkthrough calls to explain standard processes and discuss non-standards Utilize critical thinking skills and financial knowledge to identify root cause of member or client issues (related to incorrect rates, eligibility errors, commission errors, etc.)

Partner with offshore Global Service Partner to improve the client experience and reduce financial risk. Communicate via telephone and email to delinquent clients to drive collection of outstanding premiums following the standard delinquency process Updates reporting timely and accurately Drives changes in member/client behavior to achieve Cigna's financial results Ensure all actions, decisions, research, communications, and supporting documentation are retained in the appropriate systems and folders in alignment with team process expectations Identify system issues, open or support tickets as needed, and track outstanding issues through resolution

High school diploma or GED required;
Bachelor’s degree in finance, accounting, related curriculum preferred Relevant experience in billing, collections, A/R, or closely related field preferred Experience in client services/management preferred Strong technical and analytical skills Ability to effectively problem solve issues to resolution Ability to apply sound judgment to refund, transfer, payment application, claims eligibility, and escalation decisions Strong customer-centric focus and ability to work directly with point of contact in a client-facing role Ability to establish strong matrix partner relationships and follow through on expectations Demonstrate ability to learn and apply knowledge quickly while utilizing perseverance and customer‑centric approaches in day-to-day work Support or realign focus designed to meet or exceed customer expectations Ability to manage multiple, divergent priorities and deadlines while working independently and proactively with minimal support Advanced proficiency of multiple software and system‑based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems) Strong understanding of accounting principles, control procedures, and audit practices Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization Leadership and motivational skills to successfully navigate within a fast‑paced environment Demonstrate interpersonal skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10

Mbps download/5

Mbps upload.

For this position, we anticipate offering an hourly rate of 22 - 34 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

At The…