Collections Specialist

Collections Specialist
Pat-Time (.5 FTE) | Non-Exempt
Location: Burien, WA (Hybrid flexibility available)
Schedule: M-Th, 8 a.m. – 1:30 p.m. (with 30 min lunch break)
Reports to: Collections Manager
Compensation range: $22 (limited collections experience) to $24 (experienced collector)/hour base + performance-based commission

NACM Business Credit Services (NACM BCS) is a 125+ year-old professional association serving the commercial credit management profession. We help companies protect and manage one of their largest assets—their Accounts Receivable portfolio—through industry credit groups, professional education, collections services, credit reporting, and access to trusted partners.

We are committed to delivering exceptional customer service and building strong relationships with our members and customers. If you value professionalism, accountability, and making a measurable impact, we’d love to meet you.

The Collections Specialist is responsible for managing delinquent accounts on behalf of NACM customers. Commercial accounts are 80-90% of the total, with consumer accounts making up the remainder. This role serves as the primary point of contact between creditors and debtors, working to secure payment while maintaining professional and constructive relationships.

This position requires strong communication skills, sound judgment, attention to detail, and the ability to manage high-value and high-volume accounts independently.

• Monitor and manage assigned collection claims to determine appropriate next steps
• Review payment histories and account details to assess account status
• Initiate and maintain communication with debtors via phone, email, and written correspondence
• Provide clear information regarding outstanding balances and available payment options
• Resolve disputes and provide supporting documentation (invoices, statements, etc.) as needed
• Negotiate payment arrangements and settlements within creditor guidelines
• Develop manageable payment plans and ensure agreements are clearly documented
• Exercise good judgment in determining when accounts should be escalated, including potential legal action
• Maintain accurate and thorough documentation of all communications and collection efforts
• Ensure compliance with applicable collection laws and regulatory requirements
• Assist with account reconciliation and posting of collected payments
• Recommend escalation or closure of accounts deemed uncollectible
• Provide documentation for audits, legal proceedings, or management review
• Collaborate professionally with team members, creditors, and debtors
• Perform additional duties as assigned by the Collections Manager

• High School diploma
• Minimum 2 years of phone-based collections, or sales experience
• Ability to manage multiple accounts and prioritize effectively
• Strong verbal and written communication skills
• Excellent negotiation and conflict-resolution skills
• Attention to detail in reviewing invoices, payment histories, and documentation
• Knowledge of collections practices and applicable laws
• Ability to work independently with minimal supervision
• Professional handling of confidential financial information

• Commercial collections experience
• Experience handling high-value or complex accounts

• You are insightful and good with people
• You are creative in problem solving
• You stay professional and composed in difficult conversations
• You balance empathy with firmness when discussing payment obligations
• You exercise sound judgment and know when to escalate issues
• You are motivated by performance goals and achieving measurable results
• You maintain positive working relationships—even in challenging situations

This position operates in a professional office environment in Burien, WA, with the opportunity to work from home on select days as approved by your manager. Standard working hours are 8:00 a.m. –1:30 p.m., Monday through Thursday. The role involves extended periods of sitting, frequent phone and computer use, and minimal lifting.

• Competitive base compensation
• Commission program tied to performance goals
• 401(k) with employer match up to 4% of your income
• Professional and collaborative work environment