Fiscal Analyst 2 – Member Accounts Receivable

Would you thrive in a role where your fiscal knowledge, attention to detail, and follow-through would assist others during a challenging time? Are you skilled at helping people navigate difficult situations with compassion and clarity? And, would you bring careful consideration and sound judgment to complex reconciliations, research and follow-up, and sensitive conversations? If this sounds like you, the role Fiscal Analyst 2 – Member Accounts Receivable at the Department of Retirement Systems may be the perfect next step in your career.

This recruitment will remain open until filled. Applicants who apply by 8:00 am (PST) on Monday, August 10, 2026, will get first consideration.

Preferred candidates will be invited to in-person interviews at our Tumwater office. Interviews will be held between August 17 - 21. The hiring manager reserves the right to make a hiring decision at any time during the recruitment process.

As the Fiscal Analyst 2 - Member Accounts Receivable, you will work with retirees and the estates of deceased retirees to recover over payments. You will assist in setting up payment plans, explain why amounts are owed, process refunds when payments are received, and serve as a trusted point of contact through difficult conversations.

• Working directly with retirees and retirees’ estates or family to arrange affordable re-payment plans.
• Initiating subpoenas, liens, and reclamation letters to lending institutions.
• Handling day-to-day member account adjustments such as actuarial reductions, reclamations, reversals, payment plans, final payment adjustments, credit transfers, write-offs, and returned mail.
• Researching and determining when to send delinquent accounts to a collection agency, and monitoring repayment of invoice balances in accordance with department policies and procedures.
• Initiating refunds on overpaid invoices.
• Using research tools such as Accurint and White Pages to update or locate member, debtor, and beneficiary information.
• Reviewing monthly reports and 61+ days member report to identify members who aren’t paying as agreed, confirming who is responsible for the debt, and following up with letters, calls, and/or collections as appropriate.
• Serving as the main responder to member calls through the Accounts Receivable Automated Call Distribution (ACD) system, resolving questions about member accounts and providing back-up support to the employer accounts ACD line, including assistance with credit redistributions.
• Contacting internal and external customers by phone, email, and mail to resolve issues.
• Actively participating in group meetings to review, update, streamline, or create policies, procedures, and controls.

After successful completion of the review period and effectively demonstrating the ability to perform work independently,
you may be eligible to telework up to two (2) days per week
, at the discretion of the Appointing Authority and with a telework agreement in place. The ability to work remotely is dependent on the nature of the tasks and projects assigned and the presence of a remote work environment that is safe and has an appropriate level of reliable connectivity. You must live in Washington state within a reasonable commuting distance to the DRS building in Tumwater, WA, and must be willing to adjust your telework schedule to attend mandatory meetings, trainings, etc.,

at the DRS facility.

Experience for qualifications can be gained through various combinations of professional employment, education, and volunteer/personal experience.

• Demonstrated experience performing a variety of accounting and fiscal duties efficiently and in compliance with established policies and procedures. Experience may include, but is not limited to account reconciliations, tracking and recording payments, accounts receivable and/or payroll. This is typically gained through one (1) to two (2) years of full-time experience; 18 quarter hours or 12 semester hours of college-level classes in accounting can substitute for experience up to one year of experience.