Mortgage Processing Manager - Reverse

Mutual of Omaha is a Fortune 300 Company with an iconic brand and outstanding customer loyalty. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans.

We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs.

This position provides operations leadership, coaching, and oversight for functions of the Direct Retail of business, with a focus on managing the client experience through theaccurateapplication of enterprise guidelines and risk tolerance framework.

• Minimum of 2 years Reverse Operations Experience
• (DE) Underwriting experience is preferred
• Supervise processing staff, provide guidance, training, and performance evaluations.
• Track performance metrics and generate reportsto ensure tasks are completed accurately and within requires SLAs
• Work with the sales team to deliver excellent customer service
• Review escalations for resolution of complex issues
• Identify areas for improvingprocessefficiencyand recommend possible improvements
• Assists the Direct Retail Assistant Operations Manager with onboarding and training team members
• Understands government, regulatory and Mutual guidelines to ensure all loans meet these standards
• Ability to work well under pressure with multiple initiatives/deadlines occurring simultaneously
• Strong leadership, communication and organizational skills
• Other duties as assigned

Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply.

We offer an extensive compensation package. Benefits include:

• Vacation
  - Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
• Paid Sick Time - 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
• 9
  
  Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
• Multiple PPO Medical Plans, as well as HDHP eligible plan.
• Dental Coverage
• Vision Coverage
• Company Paid Life Insurance
• 401K with a generous employer match
• Additional Benefits including
  - Optional Life, FSA, Pet Insurance etc.
• Free Legal Services
• Employee Loan Program
• 100% Remote