Mortgage Loan Associate

Mortgage Loan Associate

Creates, collects, analyzes, exercises judgment, and advises members on mortgage loan options. Maintains organization of portfolio and meets necessary and regulatory deadlines. Assists and serves as a backup to the Mortgage Loan Officer & Processing area in all aspects of the mortgage origination process.

At Green State, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

Pay range for this hourly position is $32.60 - $38.11/hr with a progressive benefits package.

Responsibilities include:

• Adhering to the Credit Union's core values and Service Standards
• Demonstrating a positive member service focus
• Demonstrating teamwork in all interactions
• Ensuring confidentiality of member information
• Supporting a diverse and inclusive work environment
• Conducting mortgage loan application interviews
• Gathering all required applicant information
• Assisting loan processing with files when needed
• Fielding and returning phone calls and emails for Mortgage Loan Officers
• Following up with referrals, scheduling initial appointments, and answering member questions
• Ordering appraisal and credit report to support the loan application
• Organizing file in appropriate order and submitting full application to processing team
• Working with Underwriters in meeting their guidelines and obtaining loan approval
• Ensuring all necessary documentation and regulatory compliance items are in loan files
• Promoting Green State mortgage products and Green State with their contacts in the community
• Working with mortgage processing department to ensure final documentation is received by the investors in a timely manner
• Working file post conditional approval to communicate with member and collect remaining documents to satisfy conditions
• Regularly communicating with members and agents to provide status updates
• Organizing weekly follow up on loans in process to increase conversion percentage
• Preparing web applications for Mortgage Loan Officer to review and scheduling member's initial appointment
• Serving as back up to Mortgage Loan Officer when they are out of the office
• Assisting in any necessary training and development needed within the Green State Mortgage Loan department
• Adhering to all state, federal and credit union regulations, policies, and guidelines
• Adhering to company standards and expectations of Work from Home guidelines

Qualifications include:

• High school diploma or equivalent with a minimum of three years previous related work experience
• Knowledge of procedures, forms, secondary market guidelines and regulations as they relate to mortgage lending
• Ability to prioritize assignments and organize work efficiently
• Interpersonal skills to represent the credit union in a positive way during member contact
• Accuracy and attention to detail required
• Ability to operate related computer applications
• Ability to collaborate with realtors and other referral sources on initial and follow up conversations regarding the initial application and general mortgage questions
• Ability to deal tactfully and efficiently with members and co-workers on a professional level
• Must be bondable
• Must be a registered pursuant to requirements of the S.A.F.E. Act

This position reports to the Director Mortgage Sales Support.

Green State Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. Equal employment opportunity, including veterans and individuals with disabilities.