Loan Servicing Specialist

Description

We are a company that is driven by our Core Principles of Service, Excellence, Integrity, Generosity and Fun! We raise the bar on point-of-sale financing through our people, our culture, and our commitment to both dealers and customers.

North of Milwaukee, our TIC office is in West Bend’s beautiful historic district filled with the charm of repurposed early 20th century buildings. With many restaurants to choose from and the Eisenbahn State Trail nearby for a quick stroll, you will always find something to do and see.

The Loan Servicing Specialist is responsible for managing loan files throughout the lending lifecycle, ensuring accurate documentation, timely processing, regulatory compliance, and exceptional service to internal and external customers. This role supports loan funding, document review, file maintenance, investigating and responding to consumer disputes through the credit bureaus, and administrative functions while maintaining high levels of accuracy, efficiency, and operational quality.

This role is required to come into the office 2 days per week to handle incoming correspondence via mail and other administrative duties.

$1000 sign on bonus after 90 days

10% extra night and weekend shift differentials

Hybrid - Work-From-Home, including training period

Flexible work schedule

Computer equipment and headset provided

Tuition Reimbursement

Medical, Dental, Vision Insurance

Life Insurance, Short and Long-Term Disability

Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months

Paid Time Off, up to 80 hours the first year

Additional 8 hours Birthday Month PTO

Potential for an additional 8 hours Volunteer PTO

Paid holidays

• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Ability to manage multiple priorities and meet deadlines
• Strong recordkeeping and file maintenance abilities

• Excellent verbal and written communication skills
• Professional phone and email etiquette
• Strong customer service and problem-resolution skills

• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook
• Experience with loan origination, servicing, or document management systems
• Accurate data entry and typing skills

• Ability to identify discrepancies and resolve documentation issues
• Strong critical thinking and decision-making skills
• Ability to analyze information and prioritize workflow effectively

• Knowledge of loan documentation, funding, and servicing processes
• Ability to review loan files for completeness and accuracy
• Understanding of lending policies, procedures, and compliance requirements
• Experience maintaining electronic loan records and document management systems

• High school diploma or equivalent required;
  Associate's or Bachelor's degree preferred
• 2-5 years of experience in loan administration, loan processing, loan servicing, financial services, or related administrative roles
• Ability to maintain confidentiality and handle sensitive information
• Demonstrated ability to work independently and collaboratively in a team environment

Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization.

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the…