Senior Process Analyst – Billing & Collections

Job Title: Senior Process Analyst – Billing & Collections

Location: Parma, Ohio - Hybrid

Salary: $100,000 – $115,000

Benefits: 401(k) Match, 4 Weeks PTO, Profit Sharing, Comprehensive Health Benefits

• Hybrid schedule offering work-from-home flexibility
• Opportunity to design and improve processes rather than simply maintain them
• Cross-functional exposure to Finance, Legal Operations, Pricing, IT, and firm leadership
• Highly visible position with direct collaboration alongside Billing & Collections leadership

• Lead process improvement efforts across the full billing and collections lifecycle, including time entry, pre-bills, invoicing, appeals, collections, and cash application.
• Analyze existing workflows to identify inefficiencies, control weaknesses, rework, and opportunities for automation and standardization.
• Develop, document, and maintain comprehensive Standard Operating Procedures (SOPs) for billing and collections functions.
• Create detailed process maps, job aids, training materials, and operational reference guides.

• Bachelor’s degree in Business, Finance, Accounting, Operations, or a related field; equivalent professional experience will also be considered.
• 5-8+ years of experience in process improvement, operational analysis, billing operations, or a related function within a law firm or similar professional services environment.

#Senior Process Analyst  #Billing And Collections  #Process Improvement #Cleveland Jobs

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