Operations Specialist

First Century Bank is a family owned and operated community bank established in 1894. We have offices located in Blount, Union, Hancock, Knox, and Claiborne County which serves as our home office. We pride ourselves on service to our community. Every year our employees volunteer hundreds of hours serving our community, and as an organization we donate thousands of dollars to local community-based organizations.

We achieve this with pride, integrity, dependability, and character which mirrors our organization.

The Operations Specialist is responsible for ensuring the integrity of financial data by reviewing deposit
and general ledger accounts, processing wires and ACHs as needed, and resolving issues in a timely
manner. The Operations Specialist is responsible for providing support to front line staff and other
departments as well as bank customers to support efficient operations and uphold service standards.

• Answer external and internal calls.
• Electronic banking services (as applicable)
• Deposit operations reports (as applicable)
• Process incoming/outgoing wires
• Maintain organized workspace
• Scan and index files
• Balance DDA charge off GL
• Upload statement files daily
• Ensure all closed accounts are flagged
• Update travel notifications with Fraud Center
• Assist front line staff and other departments as needed
• Balance GLs that are associated with ICS accounts and bill payments
• Participate in community events
• Complete bank assigned training in a timely manner
• Other projects assigned

• Strong attention to detail, confidentiality, and knowledge of banking procedures
• Excellent verbal communication skills
• Thorough understanding of customer service
• Trustworthiness and the ability to act with integrity

High School Diploma or equivalent is required. Excellent oral and written communication skills, good computer skills including working knowledge of MS Word, Excel, and Outlook. Strong leadership and presentation skills. Must have the ability to work independently and in groups, maintain objectivity in all situations, be organized, detailed oriented, and be able to handle multiple projects simultaneously. Must be courteous, personable, and sensitive to other abilities and skill levels.

FCB offers competitive pay, excellent benefits, PTO, paid holidays, and work/life balance.

First Century Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.