Loan Servicing Specialist I - Payments

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial
(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial
(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

• Certified Great Place to Work®
• Competitive pay
• Annual incentive/bonus potential
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

As a Loan Servicing Specialist I – Payments
, you’ll play an important role in keeping residential loan servicing running smoothly behind the scenes. You’ll process payments, payoffs, adjustments, and other loan transactions while ensuring records are accurate, accounts are balanced, and member requests are handled promptly. This detail-focused role is ideal for someone who enjoys working with numbers, solving problems, and keeping things organized.

• Process loan and lease transactions through the core system, including payments, payoffs, corrections, fundings, and account maintenance.
• Prepare residential payoff letters, complete related file maintenance, and monitor assigned daily reports.
• Resolve lockbox rejects, post ACH payments from the general ledger, and support month-end balancing activities.
• Process warranty and GAP cancellation requests, including flat cancellations submitted by dealerships.
• Balance daily checks, treasurer’s checks, debits, credits, and withdrawals while scanning, imaging, repairing, and balancing check batches.
• Respond to member, branch, and internal department inquiries, resolving routine questions and concerns accurately and professionally.
• Process residential servicing activities such as escrow transactions, vendor outreach, and member request queues.
• Maintain accurate records and documentation while following established procedures, internal controls, and applicable regulatory requirements.
• Identify and elevate discrepancies, exceptions, or issues that require additional review or resolution.
• Support additional servicing projects and provide backup assistance across the department as needed.

• High school diploma or equivalent required.
• 1–3 years of banking, loan servicing, financial services, or related experience preferred.
• Basic understanding of loan servicing processes, payments, payoffs, and account maintenance.
• Strong attention to detail and accuracy, particularly when processing financial transactions and balancing accounts.
• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
• Ability to work independently while also collaborating effectively with members and colleagues across the organization.
• Strong communication and customer service skills with a professional and courteous approach.
• Proficiency…