Collections Specialist

Company Description Eastern Funding LLC is a leading equipment finance company specializing in the laundry industry and related businesses. The organization provides fast, affordable financing for new equipment, store acquisitions, new store startups, commercial real estate purchases, and other capital projects. With a strong customer-focused and collaborative approach, Eastern Funding partners with medium and small businesses across the United States to support their growth and long-term success.

Team members join a mission-driven company that values service, responsiveness, and building lasting relationships with clients.

Role Description The Collections Specialist is a full-time, hybrid role based in Plainview, NY, with opportunities for some work from home. In this position, the specialist will manage a portfolio of accounts, proactively contact customers regarding past-due balances, and negotiate payment arrangements while maintaining professional, respectful communication. Day-to-day responsibilities include monitoring aging reports, documenting collection activities, processing payments, and coordinating with internal teams such as finance and customer service to resolve account discrepancies.

The role also involves analyzing customer payment histories, recommending account escalation when necessary, and ensuring compliance with company policies and applicable regulations. The Collections Specialist is expected to support continuous improvement in collections processes and contribute to a positive customer experience.

Qualifications

• Strong debt collection and cash collection skills, with experience managing delinquent accounts and negotiating payment solutions.
• Effective communication and customer service skills, with the ability to handle difficult conversations professionally and build rapport with diverse customers.
• Foundational finance knowledge, including understanding of payment terms, account reconciliation, and basic financial documentation.
• Attention to detail and organizational skills to manage multiple accounts, meet deadlines, and maintain accurate records.
• Proficiency with standard office software and collections or CRM systems; ability to learn new tools quickly.
• Ability to work both independently and collaboratively in a hybrid environment, balancing in-office and remote responsibilities.
• Prior experience in collections, credit, or accounts receivable in a financial services or lending environment is preferred.
• High school diploma or equivalent required; post-secondary coursework or degree in business, finance, or a related field is a plus.