Senior Associate KYC Operations

About Bitpanda

Bitpanda is a fast‑growing fintech company founded in 2014 in Vienna, Austria. We offer a user‑friendly platform for trading cryptocurrencies, crypto indices, stocks, precious metals and commodities. We serve over 6 million European customers.

AML & KYC Operations Associate – help mitigate money‑laundering and terrorist‑financing risks by ensuring compliance, handling verification‑related inquiries, and conducting quality checks.

• Respond to customer verification inquiries via Zendesk Support and guide Customer Care teams.
• Resolve account‑related discrepancies such as data mismatches or verification inconsistencies.
• Conduct quality checks on verification providers by reviewing documents, videos, and outputs.

• University degree in Economics, Finance, or Law.
• Proven analytical and problem‑solving skills.
• Knowledge of AML regulations, including AML Directives, FM‑GwG, and ESA AML/CFT Guidelines.
• Understanding of financial crime patterns and the broader AML/CFT landscape.
• Enthusiasm for the evolving cryptocurrency industry.

Shift: Evening (3:30 PM‑midnight) on Tuesday‑Saturday or Sunday‑Thursday schedule.

• Hybrid work model: onsite collaboration plus remote work with 25 days of flexible remote work per year.
• Competitive total compensation with stock options.
• Access to mental‑wellbeing resources via OpenUP.
• Unlimited access to Udemy online courses.
• Additional holidays and extra time off.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.