Credit Collections Specialist

This range is provided by Quest Financial. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$65,000.00/yr - $70,000.00/yr

We are seeking candidates with strong analytical skills and Commercial Collections experience for a permanent opening with a global technology company in Alpharetta. This role will be responsible for managing collections for their larger, national accounts.

Highlights:

• Established hybrid remote schedule with 2 work from home days/week.
• 10% bonus (paid monthly)
• Pay up to $70k
• Opportunity to gain experience working with large, fortune 500 clients
• Excellent benefits package
• Growth opportunities
• Flexibility and work-life balance

Overview

This position is a key role and directly impacts the financial performance, balance sheet and cash flow of our organization. The essential functions performed in this role will be to maximize cash collections and maintain accounts receivable within established company guidelines.

Responsibilities

• Manage customer accounts within assigned portfolio by engaging in emails and/or phone calls. This includes payment arrangements as well as building excellent customer service relationships to our customers' needs and issues.
• Document all contacts on ERP system and provide any documentation required to expedite payment.
• Make recommendations to management on the rescinding of credit terms, more aggressive collection tactics or dispute resolution, resulting from customer contacts and overall payment performance.
• Prepare and provide monthly account statements for the customers within the assigned portfolio.
• Identify problem accounts, write-offs to bad debt, related adjustments with appropriate documentation for management.
• Work collaboratively with various departments internally to resolve issues, improve processes, and manage customer accounts to expedite collections from customers in assigned portfolio.
• Collaborate closely with the business operations team on customer billing issues including contract related questions, adjustments, pricing, disputes, returns and other miscellaneous questions.
• Maintain compliance with required internal controls and departmental procedures.
• Assist with training and mentoring as requested by direct manager and management.

BASIC REQUIREMENTS:

· 2-4 years of AR, Credit, or Collections experience managing business customer accounts

· Proficient in Microsoft Office software (Excel, Word, PowerPoint, Outlook).

· Excellent verbal and written communications skills and able to quickly build rapport with customers.

· Highly organized and able to work independently.

· Ability to rapidly solve complex problems and to understand and match billing to contracts.

· Demonstrate positive and professional behavior as a member of a team.

· Experience with Net Suite software is a plus.

• Seniority level Associate

• Employment type
  
  Full-time

• Job function
  
  Accounting/Auditing
• Industries Software Development

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Medical insurance

Vision insurance

401(k)

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