Treasury Mgmt Customer Exp Specialist II-2

Description

Summary:

The Treasury Mgmt. Customer Exp. Specialist II provides an advanced level of product and service support to the Treasury Management segment.

• Responsible for identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers.
• Prioritizes service issues and ensures they are completed on time and with a recognized / accepted resolution by the customer.
• May perform training or education for customers on specific products.
• Acts as internal resource for inquiries.
• May recommend process improvements and efficiencies for product and service workflows.
• Research, consultation and/or resolution, and interpretation of policies or procedures for other internal departments.
• Acts as mentor to less experienced Treasury Management Customer Service Specialists.
• Performs other duties as assigned.

• High School Diploma or equivalent.
• 3 or more years of Treasury Management experience.

• Commercial card experience.
• Basic to intermediate knowledge of Microsoft Office applications.
• Ability to work in a team environment, resolve problems independently, inform management of all issues, and work with a sense of urgency while maintaining close attention to detail.
• Understanding of TM products and services, or commercial banking.

Exempt Status:
Yes (not eligible for overtime pay).

Workplace Type:
Office. Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice.