Service Associate - Series 7 & 63

Position: Service Associate - Series 7 & 63 Required
Investment Central, a specialized department at the Raymond James home office, is dedicated to providing exceptional service to Raymond James' clients. Although we operate as a home office department, our approach mirrors that of most Raymond James branches. As a licensed Service Associate, you will play a crucial role in our branch, serving as the initial point of contact for our clients.

Your expertise in customer service, securities trading, and problem-solving will enable you to deliver superior service to our valued clients.  At Investment Central, you will not have a sales goal rather we want you to focus on delivering a Service 1st client experience.

** Essential Duties and Responsibilities*
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** Service 1st Client

Experience:

** Address account-level issues through inbound phone calls, ensuring a positive client experience.

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** Provide a positive client experience to clients who contact Investment Central through inbound and outbound phone calls and electronic communications.*
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* Collaboration:

** Work closely with other home office departments to resolve client account issues.

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** Proactive Client Communication:
** Reach out to clients proactively to address important matters related to their accounts and to follow up on other items.

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** Trade Execution:
** Execute client-directed trades across various asset types, including mutual funds, fixed income, and stocks.

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** Transaction Processing:
** Regularly handle client-directed transactions such as ACH transfers, wire transactions, and journal requests.

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** Account Variety:
** Manage a diverse range of accounts, including trust accounts, estate accounts, and entity accounts.

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** Code of Business Conduct & Ethics:
** Uphold a high level of integrity and compliance with Raymond James' Code of Business & Ethics.

** What does a typical day look like for a Service Associate?*
* + You will receive inbound customer inquires through our call center and through email to assist clients on requests ranging from basic account updates to placing complicated trades to withdrawal requests.

+ You will be assigned additional tasks requiring you to contact clients to address items such as rejected document submissions, documents due requests, AML inquiries, etc.

+ You will help monitor and respond to back-office alerts in our departmental inbox.

+ You will review and process account terminations promptly.

** Knowledge of:*
* + Call center best practices

+ Account types and industry operations in general.

+ Securities Trading

+ Inheritance Case processing

** Skill in:*
* +  Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.

+ Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets.

+ Detail orientation to ensure quality standards are met without impairing workflow.

+ Follow-up to ensure resolution and completion of tasks.

** Ability to:*
* + Provide a high level of customer service in a calm, courteous and professional manner.

+ Establish and maintain effective working relationships at all levels of the organization.

+ Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.

+ Use effective oral and written communication skills sufficient to communicate and interact effectively with clients and home office.

+ Constructively work under stress and pressure when faced with high workloads and deadlines.

+ Work independently as well as collaboratively within a team environment.

** Educational/Previous Experience Requirements*
* + High School Diploma or equivalent and three (3) years' experience in the financial services industry, preferably including related service experience.

+ Associates and/or Bachelor's Degree Preferred but not required.

** Licenses/Certifications*
* + SIE required provided that an exemption or grandfathering cannot be applied.

+ Series 7 and 63 licensing required.