Senior Registered Service Associate

POSITION SUMMARY Senior Registered Service Associates perform operational support and oversight on behalf of the Complex as well as general management support functions and special projects. The role is responsible for daily functions such as document maintenance, money movement, trade support and various approvals. The Senior Registered Service Associate must have the ability to resolve problems using all available resources and escalate matters as necessary.

DUTIES and RESPONSIBILITIES:

OPERATIONAL SUPPORT:

Perform asset movement functions such as reviewing check and security deposits, issuing checks, and approving cash and securities transactions

Responsible for the ongoing maintenance and ensure accuracy and managerial execution of operational logs Process trade adjustments and manual trade tickets

Assist Service Leadership in timely responses to operational alerts according to Firm policies and procedures

Execute actionable items upon review of delegated reports and requests to meet service level expectations

Manage documents, including quality reviews for accuracy and completeness, scanning and electronic filing

Oversee and distribute incoming and outgoing mail, including opening, sorting, and distributing regular and/or overnight mail at multiple points throughout the day Support the Service and Risk Management team in audit readiness and preparedness through ongoing monitoring of accounts and processes, engage in audit testing, and ensuring compliance with firm policies and regulatory requirements

Identify and bring awareness to opportunities for Firm services and solutions that support clients’ needs including secure, digital offerings within Morgan Stanley Online and Morgan Stanley Mobile such as remote deposit capture features and electronic payment capabilities

Identify gaps within processes or procedures actioned within the branch and escalate to management team Remedy and/or escalate service breaks to management team

If supervisory licenses are held – Possibility of supervisory responsibilities to be delegated OTHER:

Assist with special projects (e.g., recruit onboarding support, Financial Advisor coverage, document retention)
Maintain focus on evolving policy and platform changes, participating in new learning opportunities, peer sharing and cross-training opportunities, and conference calls as needed

Perform various other administrative duties on behalf of the branch (e.g., telephone coverage, ordering supplies, facilities support, and assisting with client visits in a clerical capacity)
Serve as a resource to sales, service, risk and Home Office partners on behalf of Service Managers Organize and track progress against operational remediation projects EDUCATION, EXPERIENCE, KNOWLEDGE, and

SKILLS:

Education and/or Experience High School Diploma/Equivalency College degree preferred

Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required

At least 5 years of industry experience required

Demonstrated strong performance in current role for the prior 2 years, if applicable

Knowledge/Skills Strong computer skills and knowledge of Microsoft Office products

Exceptional written, interpersonal and client service skills

Detail oriented with superior organizational skills and ability to prioritize tasks

Team player with the ability to collaborate with others

Ability to work in a fast-paced, evolving environment

Willingness to obtain Series 9 and Series 10 (SU) for delegation of supervisory functions

Reports to:

Service Manager WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries.

At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you…