Collections Specialist

Location: Aston

Description

We are looking for a detail-oriented Collections Specialist to support account resolution activities for a respected financial institution in Aston, Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who brings strong experience in consumer and commercial collections, communicates with professionalism, and can balance member service with effective recovery efforts. The role follows a hybrid schedule with regular onsite collaboration and occasional remote work, including every other Saturday.

Responsibilities:

- Manage a portfolio of past-due accounts and take timely action to secure payment arrangements and reduce delinquency.

- Contact customers through appropriate communication channels to discuss outstanding balances, explain account status, and negotiate repayment solutions.

- Review account histories, payment activity, and related documentation to determine the most effective next steps for collection efforts.

- Maintain accurate records of conversations, commitments, and follow-up actions within internal systems and files.

- Work closely with internal teams to address billing issues, resolve discrepancies, and support efficient account resolution.

- Monitor collection timelines and prioritize daily tasks to meet service expectations and recovery goals.

- Handle sensitive financial discussions with professionalism while adhering to company policies and regulatory guidelines.

- Participate in scheduled hybrid operations, including onsite work during the week and remote coverage every other Saturday.

Requirements - At least 3 years of experience in collections, including consumer and/or commercial account recovery.

- Demonstrated knowledge of collection procedures, delinquency follow-up, and payment negotiation practices.

- Experience supporting credit and billing collection activities with strong attention to detail.

- Ability to communicate clearly and professionally in difficult or sensitive account conversations.

- Strong organizational skills with the ability to manage multiple accounts and deadlines effectively.

- Proficiency in documenting account activity accurately and maintaining reliable records.

- Must be comfortable working in a hybrid environment and supporting every other Saturday on a remote basis.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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