SVP, Cash Management

SVP, Cash Management

Optional Work from Home
• Headquarters
- Marlborough, MA;
Operations
- Marlborough, MA;
Ayer, MA;
Remote
- Marlborough, MA

Title:

SVP Cash Management Officer

FLSA Status:
Exempt Employment Status:
Full Time

Department:
Commercial Lending

Location:

Headquarters and/or Operations Center;
Flexible/Hybrid Work Model Eligible

Reports To:

EVP Chief Commercial Lending Officer

Date Prepared:
July 12, 2024 Human Resources Review:
October 15, 2024

Summary:

Working within the Cash Management Department the SVP Cash Management Officer helps lead the efforts of the Cash Management Department and collaborates with Relationship Banking, Commercial Lending and Retail requests for commercial clients seeking cash management products and services. Acts as front-line cash management sales, sales and relationship manager for commercial clients and performs routine site visits. Responsible for the development and sale of cash management products and services as well as uncovering other business deposit product and service opportunities.

Analyzes the needs of existing and prospective business customers of the Bank and recommends new strategies, including the implementation of new products and services. Collaborates with the SVP Cash Management Service and Implementation Officer on projects that affect the department and the bank as a whole and acts as a resource for other team members. Oversees and manages the activities and productivity of the Client Service personnel responsible for deposit account opening and day-to-day client management.

Additionally, this position embraces the established sales and service culture to maximize their contribution to the Bank's goals.

After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with availability expected during core business hours and agreed upon number of days per-month on site.

Essential Duties and Responsibilities:

• Helps direct the Cash Management Department, ensuring an appropriate culture while delivering an exceptional level of customer service to internal and external customers.
• Serves as cash management sales expert to the Commercial Lending Officers/Retail Branch Management/Relationship Banking regarding the establishment of cash management products and services
• Uses discretion when determining pricing and implements those recommendations ensuring the Bank is competitive in its offerings. Maximizes commercial deposit relationships through promoting services to best meet the needs of bank customers, while assessing the potential risk and profitability of these relationships.
• Performs routine site visits and annual reviews for commercial/business customers to further the relationship.
• Develops the banks current customer base and acquires new customers. Helps solidify customer retention efforts by providing an exceptional level of customer service. Helps coordinate/manage the implementation process for cash management products and services. Recommends limits and ensures appropriate approvals for products.
• Prepares and presents proposals for Business Services to customers and prospects.
• Participate in the credit/loan and Sales meetings to anticipate new relationships which will need to be established at the Bank.
• Meets with customers on a regular basis to review services, make product recommendations, complete customer reviews.
• Ongoing cash management sales support to commercial customers. Escalation point for critical department and or customer needs.
• Helps Ensure timely and accurate delivery of services and the positive resolution of any issues.
• Ability to discuss/refer customer to other services offered by the Bank i.e. Mortgages etc.
• Performs follow up calls to Cash Management customers to ensure needs are being met and to look for other potential sales opportunities.
• Works with the SVP Cash Management Service and Implementation Officer in developing, maintaining, and monitoring internal controls and recordkeeping.
• Develops and maintains relationships with other department and organizational leaders and maintains operational alignment with core values, vision, strategy and goals.
• Collaborat…