Collections Specialist

Collections Specialist

We are looking for a detail-oriented Collections Specialist to support account resolution activities for a respected financial institution in Aston, Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who brings strong experience in consumer and commercial collections, communicates with professionalism, and can balance member service with effective recovery efforts. The role follows a hybrid schedule with regular onsite collaboration and occasional remote work, including every other Saturday.

Responsibilities:

• Manage a portfolio of past-due accounts and take timely action to secure payment arrangements and reduce delinquency.

• Contact customers through appropriate communication channels to discuss outstanding balances, explain account status, and negotiate repayment solutions.

• Review account histories, payment activity, and related documentation to determine the most effective next steps for collection efforts.

• Maintain accurate records of conversations, commitments, and follow-up actions within internal systems and files.

• Work closely with internal teams to address billing issues, resolve discrepancies, and support efficient account resolution.

• Monitor collection timelines and prioritize daily tasks to meet service expectations and recovery goals.

• Handle sensitive financial discussions with professionalism while adhering to company policies and regulatory guidelines.

• Participate in scheduled hybrid operations, including onsite work during the week and remote coverage every other Saturday.