Default Services Operations Specialist

Description Summary

This Process Administrator position provides "Simply the Best" customer service at all times. Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures. We're looking for a self-starter who wants to grow with us!

• Handles assigned daily work assignment that consist of collector and Home Savers requests.
• Payment research and posting
• Issues delinquency letters
• Issues phone number update and payment plan letters
• Processes Home Savers applications
• Runs and monitors delinquency scripts
• Processes incoming and outgoing mail
• Research delinquent taxes and legal documents.
• Prepares Foreclosure Referrals for Consumer Accounts.
• Handles email requests
• Refers escalated accounts to manager
• Position will cross-train to other products
• Performs other duties as assigned

• High School Diploma or GED required
• 1 year of work experience in a processing type function.

• Knowledge of Microsoft Office Products, and the ability to type a minimum of 35 wpm required.
• Excellent in customer service, highly motivated, focused, and goal oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to multi-task
• PC and internet proficiency

Exempt Status: (Yes) = not eligible for overtime pay & (No) = eligible for overtime pay

Office

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice:
Visit Huntington's Career Web Site for more details.

No