Closing Operations Associate

About the team

The Coordinator II, Transactions, Closing Operations supports a high volume of real estate transactions by coordinating closing activities, validating documentation, and resolving routine post-closing issues to ensure accurate, compliant, and timely completion of files. This role collaborates closely with internal partners and external stakeholders to track status, address discrepancies, and maintain organized records that support a seamless experience for customers and business teams.

Zillow Closing is looking for an experienced Closing Operations Associate to join our growing national team and help deliver exceptional, technology-enabled closing experiences for buyers, sellers, and their agents. In this role, you will manage a pipeline of purchase and refinance transactions in a high-volume, fast-paced environment, partnering closely with internal teams and external partners to ensure smooth, on-time closings. Your ability to solve problems within evolving workflows and collaborate with cross-functional teams will directly shape how we scale and improve our escrow operations across the country.

You Will Get To Provide exceptional customer service across phone, email, SMS, and chat for customers and transaction partners, ensuring clear, timely communication throughout the closing process. Manage a real estate closing pipeline with other Operations teams to drive smooth, accurate, and on-time closings for buyers and sellers. Build strong relationships with assigned brokerages and agents and support outreach efforts from our growth team, including participating in client meetings as needed.

Review multi-state purchase contracts and ensure compliance with contractual, legal, and regulatory requirements and deadlines across national and local jurisdictions. Deliver a “local” experience by understanding and meeting local market expectations, customs, and practices while leveraging Zillow Closing’s national reach. Identify and explain title issues and requirements from searches and title commitments, and guide transaction parties through the steps needed to resolve them.

Calculate and prepare closing fees (including recording fees, title charges, taxes, HOA dues, payoffs, and related items), prepare accurate disbursements, and collaborate with lenders to balance Closing Disclosures and prepare complete loan and closing document packages that meet client, county, and state requirements. Work cross-functionally with exam, curative, funding, and post-closing teams; adapt to evolving workflows and platform enhancements; provide clear feedback to product and engineering teams;

work across multiple applications; and maintain accountability to service standards and performance metrics in Zillow’s Cloud HQ environment.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $25.00 - $37.40 hourly.

This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $23.70 - $35.50 hourly. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

2+ years of experience in closing operations, real estate transactions, mortgage operations, or a related high-volume, documentation-focused operations environment. You have…