Lease Administrator, Operations

Lease Administrator, Operations, Contract

Burlington, ON, Canada (Hybrid)

As a Lease Administrator within the Lease Adjustments department, you can expect to work collaboratively with a team of about 6 colleagues on completing retail transactions system adjustments, system audits and reporting. You will be ensuring that all lease and loan contract adjustments are accurately completed, consistent with credit, system, and authority matrix requirements. Responsible for exercising adherence to: credit and matrix authorizations, system rules, and corporate policies to ensure the accurate completion of adjustments while meeting customer expected turnaround-timing commitments.

Day to day

• Responsible for the accurate and timely updates of all necessary information in DLL’s back end system. Relating to financial adjustments (Including but not limited to):
  • Add-on’s
  • Restructures
  • Assignments and Assumptions
  • Address changes and any necessary tax changes
  • Credit and Re-bills
• Responsible for the accurate and timely updates of all necessary information in DLL’s back end system. Relating to non-financial adjustments (Including but not limited to):
  • Email invoicing setup
  • Asset address location changes
  • Tax adjustments
  • Insurance setups
• Contract Terminations
  • Full contract closures
  • Partial contract closures
  • Reapplication of lifted funds during processing
  • Monthly contract mirrors and write off terminations
• Responsible for conducting daily, weekly, monthly and ad-hoc system audits, including the completion of findings.
• Pre-authorized payment setups
• Back-up to others as deemed necessary and assigned by manager.
• Responsible for file preparation for imaging.

General:

Responsible for amending the necessary information ensuring all financial information/amendments are processed within the agreed upon timelines.

• Develop and maintain a positive consultative relationship with internal customers as it relates to key system requirements and processes.
• Accountable for achieving daily, weekly and monthly KPI’s and SLA’s.
• Ongoing procedure review and update, including updating procedures, training manuals, and reports.
• Support the implementation of IT projects, which includes but not limited to the creation of: test cases, execution of test cases, creation/amendment of procedures/training material, and training of users.

Responsible for ensuring that proper records are kept and that policies and procedures are followed, as well as, ensuring all internal controls are adhered too.

• Responsible for managing the Lease Administration portion of all system testing and training as it relates to Projects/Desktop/Off-Site testing.
• Responsible for file preparation for imaging.
• As part of the Lease Adjustments team the Lease Administrator will also be called upon from time to complete other administration responsibilities to ensure effective workload for the entire team.
• Special projects and other duties as assigned by management from time to time.

Back-up to others as deemed necessary and assigned by manager.

All members enjoy

• Two working days per year volunteering for a local charity
• Remote working from home opportunities
• Flexible hours
• Outstanding Medical, Dental, Vision and Paramedical benefit programs
• Employee Referral program

“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”

• Strong attention to detail and excellent keying data entry skills
• Having worked in a Finance or Operations function with leasing or financing industry experience considered an asset
• Ability to manage multiple priorities within tight time frames while maintaining ongoing attention to detail while meeting set deadlines.
• Must be self-directed, decisive and goal oriented.
• Comfortable working in an empowered work environment with established goals/expected results and limited step-by-step direction.
• Ability to embrace and champion change
• Capable of driving growth capacity by continuously looking for better ways to improve processes
• Excellent problem-solving skills along with logical thinking
• Excellent verbal and written communication skills along with effective interpersonal skills
• Able to work independently
• Excellent planning &…