Corporate Actions Associate - Raymond James Investment Management

** Responsibilities:*
* - Determines required actions and processes by reading legal and/or regulatory documents/materials furnished by affected companies

- Ensures Financial Advisors (FAs) are notified about corporate actions affecting their clients

- Processes complex mandatory and/or voluntary offers

- Processes and allocates dividends and interest payments

- Processes daily reports to update account status

- Receives and processes client elections (instructions) when applicable

- Provides answers and information to complex or unusual client inquires independent of management. Firm held liable for this information.

- Updates client and firm accounts

- May handle high volume of telephone, fax, and email inquiries regarding past and current corporate actions from Branch and Home Office associates.

- Actively participates in User Agreement Testing (UAT) for systems and new process implementation

- May assist with special projects

- Performs other duties and responsibilities as assigned.

** Knowledge of:*
* **
- ** Securities industry related to job responsibilities, department and division.

- Products concepts relating to financial services industry, including financial instruments, financial management, and cash and capital principles.

- General office practices and procedures.

** Skill in:*
* - Using required software applications to produce correspondence, reports, electronic communication, spreadsheets and databases at an intermediate to high level.

- Taking independent and prompt action to exceed customer needs and ensure client satisfaction.

- Effectively balancing customer and organization needs when there is a conflict or challenging problem to resolve.

- Reading and understanding Stock Records.

- Providing superior client service.

- Analyzing operational processes and identifying opportunities for improvement.

- Ensuring procedures are updated and maintained on an ongoing basis.

- Critical thinking and problem solving.

- Processing complex information to make logical decisions.

** Ability to:*
* - Process complex financial transactions in an accurate and timely manner.

- Use basic mathematics to solve problems, tabulate, and analyze data **.*
* **
- ** Communicate in order to make one self-understood by supervisors and co-workers.

- Effectively communicate; defined as writing that is direct, courteous, grammatically correct, clear, succinct and business-like.

- Demonstrate mental agility; identifying connections between issues; quickly understands, orients to, and learns new assignments.

- Organize and prioritize workload while meeting critical deadlines.

- Create logical, organized documents, spreadsheets, business correspondence, etc.

- Calculate percentages, balance accounts, and provide statistical data.

- Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast paced work environment.

- Remain positive under pressure.

- Resolve complex problems by exercising sound judgment, but knows when to escalate issues.

- Identify potential functional improvements to processes and services provided.

- Work in a structured, team-oriented environment with peaks in work volume.

- Read, comprehend and apply complex business related information.

- Remain open to change and to considerable variety in the workplace.

- Establish and maintain effective working relationships at all levels of the organization.

** Educational/Previous Experience Requirements:*
* **- Bac
** helor's degree in Finance, Accounting or a related field and two (2) years of relevant work experience.

~or~

- Any equivalent combination of education, experience and/or training approved by Human Resources.