Fraud Prevention Representative

Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!

Investigates fraudulent activity on member account transactions, checks, loans, and account openings. Initiates collection action on all returned checks and related items. Identifies fraud trends and reports to management. Utilizes aggressive collection practices and frequent contact with members, financial institutions, attorneys, and law enforcement representatives to arrange recovery and/or restitution. Executes and responds to Transfer and Presentment Warranties and Indemnification Agreements in accordance with the Uniform Commercial Code (UCC).

Provides the highest quality member experience, for both internal and external members. Protects the interests of all CEFCU members by investigating, preventing, and mitigating fraud losses.

Monday - Friday: 8:00 a.m.

- 5:00 p.m. Hybrid work-from-home after successful completion of training.

• High school diploma or equivalent.
• 2-4 years of fraud, check processing, or Automated Clearing House (ACH) experience.
• Strong critical thinking skills.
• Proficiency in Excel, Word, and CEFCU Mainframe applications such as Account Information File (AIF), CEFCU Tele-Servicing System (CTI), Cross Reference File (XRF), Member Information File (MIF), Member Account File (MAF).
• Ability to learn vendor applications, including Centrix DTS (casefile management system), Fiserv (Quick Assist, Hostlink, STAR Station), Teller Encore System, Temenos CLOS, Adobe Acrobat Pro, One Note, OnBase, and VSoft, and apply at a proficient level within training period.
• Proven ability to resolve conflict and respond appropriately to members in heightened emotional states.
• Successful completion of Reid Technique of Interviewing and Interrogation Course or similar program required within 12 months.
• Ability to learn and apply Federal Regulations E and CC and the UCC.
• Ability to reason and problem solve through use of diagnostic skills, interrogation, and negotiation skills.

• Prior experience in a member center or Fraud Recovery Operations.
• Knowledge of vendor applications, including Centrix DTS (casefile management system), Fiserv (Quick Assist, Hostlink, STAR Station), Teller Encore System, Temenos CLOS, Adobe Acrobat Pro, One Note, OnBase, and VSoft, and apply at a proficient level within training period.
• Knowledge of Regulations E, Z, and CC, network rules and regulations, and EFTA/UCC laws.
• Knowledge of Fair Debt collection practices and criminal law.
• Strong writing skills and proven ability to manage complex projects within deadlines.
• Applicable college courses (Criminal Justice, Psychology, Business Law, Business Writing, etc.) and/or commensurate experience.
• Previous experience with interrogation and proven record of controlling conflict in adverse situations strongly preferred.

The anticipated starting pay range for this position is $20.20 - $23.75. The pay range listed represents the anticipated starting range for a successful candidate. Final compensation will be based on factors such as experience, skills, and qualifications. Please note that salary is only one component of total compensation at CEFCU.

• Financial Merit-based raises
• Health and Welfare
• Generous paid time off (Holiday, Personal or Sick Time, Vacation)
• Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
• Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
• Health Savings Account
• Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Disability Benefits
• Defined Benefit Plan – Pension
• Defined Contribution Plan – 401K
• Additional Benefits
• Employee Assistance Program
• Tuition reimbursement
• Career growth through internal…